Senior/Principal Forward Deployed Engineer

Description

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in the company, and we hope to be a match for you too.

Forward Deployed Engineering sits at the intersection of Product, Engineering, and customer execution across Agent Factory, Sana, Products, and the Developer Platform. When the company launches new AI agents and products, early deployments surface complex real-world challenges—from unstructured tenant data and intricate configurations to edge-case enterprise workflows.

FDE pods deploy directly into active customer engagements to resolve technical friction, debug complex setups, and build lightweight integrations. Crucially, FDEs serve as the primary feedback engine for Product and Engineering: field insights, recurring customer friction, and configuration patterns are converted directly into scalable, out-of-the-box product capabilities. It's a team where deep technical skill meets real customer impact, every day.

About the Role

As a Senior or Principal Forward Deployed Engineer, you'll bridge hands-on software development with high-impact customer technical strategy — taking on the most complex, ambiguous engagements where no existing playbook applies. You will partner with enterprise customers, often at the executive level, to architect, deploy, debug, and optimize the company's AI agents and developer platform solutions inside live customer environments.

You'll work across the full deployment lifecycle alongside AI Deployment Architects, Product Managers, and the company Services leads. Beyond delivering for individual customers, you'll help set the technical direction for the FDE practice itself: turning field-tested solutions into scalable product capabilities and mentoring other engineers along the way.

Responsibilities

• Technical Deployment & Engineering: Architect, deploy, configure, and debug AI agents and integrations inside the most complex live enterprise tenant environments, frequently in situations with no established precedent.
• Customer Discovery & Solution Architecture: Lead technical discovery sessions with senior leaders at customer organizations, translating ambiguous business requirements into robust product configurations, POCs, and integration specs.
• Product Feedback & Influence: Synthesize field telemetry, edge-case failures, and recurring customer friction into insights that directly shape the product roadmap and engineering backlog.
• Productization of Field Insights: Identify patterns across many engagements and lead the work of turning custom fixes into standardized, automated, out-of-the-box product capabilities.
• Cross-Functional & Executive Alignment: Act as a trusted technical advisor to the company Services leads, AI Deployment Architects, Account Teams, and customer executives, keeping every engagement focused on core product strength.
• Engagement Leadership & Mentorship: Own the most strategically important or technically complex engagements end-to-end — from kickoff through graduation — within standard 6-month deployment cycles, while coaching other FDEs on technical approach and customer engagement.

Requirements

• Basic Qualifications (Senior)
• 7+ years of experience in Forward Deployed Engineering, Solutions Engineering, Technical Consulting, or Software Development
• Hands-on coding and debugging skills (for example, Python, Java, or similar), with knowledge of REST APIs, object-oriented design, and integration patterns
• Knowledge of the company, including business processes, security and permissions, tenant configuration, integrations, and how customers implement and govern the company
• Willingness and ability to travel up to 20% to customer sites as needed
• Basic Qualifications (Principal)
• 10+ years of experience in Forward Deployed Engineering, Solutions Engineering, Technical Consulting, or Software Development
• Hands-on coding and debugging skills (for example, Python, Java, or similar), with knowledge of REST APIs, object-oriented design, system architecture, and integration patterns.
• Knowledge of the company, including business processes, security and permissions, tenant configuration, integrations, and how customers implement and govern the company
• Willingness and ability to travel up to 20% to customer sites as needed
• The company Pay Transparency Statement
• The annualized base salary ranges for the primary location and any additional locations are listed below. The company pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the company Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding the company’s comprehensive benefits, please click here .
• Primary Location: USA.CA.Pleasanton
• Primary Location Base Pay Range: $176,000 USD - $264,000 USD
• Additional US Location(s) Base Pay Range: $148,200 USD - $264,000 USD
• Our Approach to Flexible Work
• With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
• Pursuant to applicable Fair Chance law, the company will consider for employment qualified applicants with arrest and conviction records.
• The company is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
• The company is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.
• The company prohibits taking adverse action against any candidate or employee for reporting a possible violation of this policy, requesting one or more work accommodations, exercising a privacy right, or cooperating in an investigation in accordance with applicable law. Any employee who retaliates against a candidate or employee for doing so may be subject to disciplinary action, up to and including termination of employment, to the fullest extent allowable under applicable law.
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