Senior MS Teams & M365 Engineering Lead, VP

Description

The company is hiring a senior engineering lead to shape the technical design, solutions and resilience of Microsoft Teams and Microsoft 365 within Collaboration Services.

You will lead the engineering program for these tools, with the focus on future-state design, documentation and how solutions in these platforms depend on each other. You will work with the tower lead and architects.

Responsibilities

• Design solutions that meet business and technical needs for the related platforms.
• Help operations teams put those designs into practice.
• Work with the networking and telephony team to connect Teams Voice with Cisco Call Manager.
• Work with security and compliance teams to keep solutions within policy and controls.
• Write and maintain solution and engineering documentation.
• Work with end user support teams so they have the right tools and written procedures to help users.
• Work with cyber security teams to reduce risky activity in the environment.
• Provide L4 support during major incidents.
• Mentor and lead Teams engineers.
• Work with project managers and business stakeholders to advise on using Teams and linked cloud technologies to scope solutions for real needs.
• Prepare for and take part in internal audits.
• Review internal documentation and processes twice a year and build remediation plans from the findings.
• Automate repeatable tasks.
• Work with the Collaboration Services Center of Excellence to build repeatable, scalable products for internal customers.
• Work with management and the strategy team to set long-term solution and environment roadmaps.
• Work with engineering to build streamlined, automated ServiceNow and SailPoint workflows.
• Reduce technical debt by regularly finding areas to simplify and proposing changes.

Requirements

• Knowledge of Unified Communications and Collaboration industry standards and trends.
• Knowledge of Active Directory, Microsoft Exchange, the Microsoft 365 application suite, Microsoft Purview and Microsoft Defender.
• Knowledge of Teams Connect and related governance tools and methods.
• Ability to work independently and to lead others toward a shared goal.
• Experience with Microsoft Teams, including Voice and integration with on-premise PBX.
• Experience with PowerShell.
• Experience with Microsoft Exchange Unified Messaging.
• Knowledge of all Microsoft Cloud PBX features and system and user administration.
• An energetic, self-starting, detail-oriented and organized critical thinker and problem solver.
• A respected leader who can influence others and represent their views.
• Strong verbal and written communication skills.
• Preferred: a bachelor's degree.
• Preferred: 10 years of relevant work experience.
• Preferred: Microsoft 365 Certified Teams Administrator or equivalent.
• Preferred: a demonstrated history of administering MS Teams in complex environments.

Conditions

Base pay ranges from $125,000 to $215,000 per year.

The range applies to the primary location listed. If you would work outside that location, the range could be different.

Benefits include a 401(k) with company match, basic life, medical, dental and vision coverage, long-term disability and optional additional coverage, vacation, sick leave, short-term disability and family care leave, an Employee Assistance Program, annual performance-based incentive eligibility (excluding certain sales roles under sales incentive plans) and eligibility for certain tax-advantaged savings plans.

Full benefit details are available on the company's HR portal.

The company serves institutional investors worldwide, helping them manage risk, handle challenges and improve performance.

Massachusetts law prohibits requiring or administering a lie detector test as a condition of employment or continued employment, and employers who break this law face criminal penalties and civil liability.

Benefits

• Inclusive development opportunities, flexible work-life support, paid volunteer days and employee networks.