Senior Lifecycle Marketing Manager

Description

About the company:

Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, the company was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, the company delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.

Unwilling to stop there, the company is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world.

If that mission has you hungry in more ways than one, you’ve found the right job posting.

About the role

Our Growth Marketing team pursues efficient growth through experimentation and customer insight. As Senior Lifecycle Marketing Manager, you will own the strategy, execution and roadmap for deepening subscriber engagement, improving retention, and growing customer lifetime value.

You will turn customer behavior and business priorities into clear choices about which audiences, journeys, and experiments deserve investment. You will define success, align cross-functional partners, and translate results into the next set of growth decisions. Strong hands-on CRM fluency will help you guide execution, challenge assumptions, and bring high-impact ideas to market.

Responsibilities

• Lifecycle strategy and priorities. Build a quarterly roadmap grounded in subscriber needs, cohort performance, and commercial opportunity. Prioritize initiatives by expected impact, effort, dependencies, and learning value; make clear recommendations about what to scale, change, or stop.
• Retention and customer value. Set goals with Growth leadership and Data for churn, order frequency, and LTV. Connect lifecycle performance to incremental revenue and sustainable customer behavior, and recommend where to invest for the strongest return.
• Customer and journey strategy. Shape segmentation and personalization using lifecycle stage, ordering patterns, engagement, and churn signals. Define how email, SMS, push, and in-app experiences work together to encourage repeat ordering and strengthen the subscriber relationship.
• Experimentation and offer strategy. Own a hypothesis-led learning agenda across messaging, journeys, offers, and contact frequency. Partner with Data on holdouts, incrementality, and sound test design; assess promotion costs and longer-term retention alongside near-term conversion.
• Cross-functional direction. Partner with Product, Data, Portfolio, Brand, and Engineering to address subscriber friction and unlock growth opportunities. Write clear briefs, align dependencies and resourcing needs, and influence shared priorities through evidence.
• Performance and decision making. Lead lifecycle performance reviews with a clear account of what changed, why it matters, and what to do next. Present trade-offs and recommendations to senior stakeholders, and turn successful tests into repeatable programs.
• Scalable delivery and AI adoption. Guide the standards for journey design, measurement, and execution quality. Prioritize AI-assisted workflows and automation that improve speed or effectiveness, evaluate their impact, and stay close enough to Braze and campaign delivery to coach, troubleshoot, and unblock work.

Requirements

• Relevant depth. 6+ years in lifecycle marketing, CRM, or retention for consumer businesses, with meaningful experience in a subscription or marketplace model and scaled customer audiences.
• Strategic ownership. A track record of setting lifecycle priorities and leading programs that measurably improve retention, repeat purchasing, or LTV. You can explain the business problem, your choices, and the incremental impact of your work.
• Analytical judgment. Confidence working with cohort analysis, segmentation, experimentation, and customer economics. You know how to distinguish correlation from causation and balance short-term conversion with durable customer value.
• Technical and channel fluency. Strong knowledge of email, SMS, push, and in-app CRM, plus hands-on experience with Braze or a comparable platform. You can translate a strategic idea into actionable journey, audience, data, and measurement requirements.
• Influence and communication. The ability to align cross-functional partners, communicate trade-offs clearly, and make a persuasive recommendation to senior stakeholders. You bring structure to ambiguous problems and move work forward without relying on formal authority.
• Ownership and adaptability. Strong prioritization and project leadership, a high bar for customer experience, and the ability to adjust direction as evidence and business needs change. You actively explore where AI and automation can improve the team’s work.
• Preferred requirements:
• Experience with Tableau, Mixpanel, SQL, or other analytics tools.
• Experience designing automated or AI-assisted marketing workflows.
• Mentoring teammates or leading complex cross-functional initiatives experience
• Learn More About the company
• We believe great leadership starts with alignment on vision, values, and ways of working. To give you deeper insight into who we are and what we’re looking for, we invite you to explore: the company's Leadership Principles – The values and behaviors that guide how we operate, collaborate, and scale.
• We hope this provides valuable insight into our culture and product vision. If this excites you, we’d love to connect!

Conditions

All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

$145,000 - $154,000 USD

If you’re interested in this role, please submit your application, and if we think you might be a fit, we'll get in touch with you. Thank you for your time!

A quick note for all candidates

We’ve recently seen an increase in recruitment scams across the industry, and we want to make sure you (and your data) stay safe while applying to the company. We also want you to know that we take this seriously — sometimes, as part of our process, we may ask for a brief “proof of humanity” to confirm that we’re connecting with a real person, not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us:

Apply only through our official channels. All open roles are listed on our official careers page: the company's site

Our recruiters are real people — and easy to verify. You can always find them on LinkedIn with verified profiles. If you’re unsure, feel free to reach out to us on our official LinkedIn Company Page .

We only communicate through official the company channels. That means emails ending in @the company's site and interviews held through official company platforms (Google Meet or Zoom) — never WhatsApp, Telegram, or SMS.

We’ll never ask for payment or personal financial details. If anyone does, please don’t share any information and let us know right away.

If something ever feels off or you’re unsure about a message, we’d much rather you double-check with us. You can always contact us directly through any of our social media channels. We appreciate your interest in joining the company — and we care about keeping your experience (and safety) as genuine as possible.

Benefits

• Health Insurance coverage
• 401k Plan
• We grow, you grow: Stock Options Plan granted on Day 1
• Eligible for a bi-annual performance bonus
• Unlimited PTO
• 5- year Sabbatical: After 5 years with the company, you get a 4-week paid sabbatical
• Paid Family leave
• Compassionate Leave: 3-5 days each time the need arises
• A generous amount of the company credits to enjoy our amazing meals, added to your account, monthly
• AI-forward workplace: enterprise access to ChatGPT and Claude to help you work smarter and grow faster.
• 🏽‍ Wellness perks: access to fitness subsidies to build a healthy lifestyle
• 🏾‍ Personalized Spanish coach
• Awesome opportunity to join a company that is looking to change how we eat and how chefs work!