Senior IT Support Specialist

Description

The company designs and builds rockets, spacecraft and key subsystems for missions to the Moon, Mars and beyond.

This is a senior, onsite role at the company's SolAero office (SOL). You will work closely with the IT Client Services Lead and several IT teams, including Infrastructure and Launch.

You will be the senior on-site support contact for staff at the SolAero office.

The role suits someone who wants to deepen technical skills across several technologies while mentoring within a collaborative IT team. You can take ownership of more complex tasks and projects. Natural curiosity and a drive to keep learning are essential.

Responsibilities

• Handle the daily work needed to deliver IT services efficiently across the company.
• Log and update support desk tickets for incidents, requests, problems, changes and projects, along with the related documentation.
• Build solid working relationships and act as the subject matter expert for IT support.
• Give instruction, guidance, technical help and documentation to different teams.
• Support Launch and Mission Operations during launch periods.
• Travel within the country on occasion, when required.

Requirements

• Hold a high school diploma or GED equivalent and have 4+ years of IT support experience.
• Have operational experience across most of the areas below, and proficiency in at least two of them:
• Windows or Linux desktop operating systems, including imaging, maintenance and troubleshooting
• PC hardware, including assembling and disassembling desktop PCs and troubleshooting them
• Networking infrastructure and basic troubleshooting using TCP/IP and DNS
• A scripting language
• Active Directory and Group Policy
• Have supported a medium to complex IT project from requirements gathering through ongoing operational support, covering planning, implementation, testing and stakeholder coordination.
• Be familiar with common AI platforms, able to write effective prompts, assess AI-generated output, and spot ways AI could improve service delivery and efficiency.
• Nice to have: ITIL or CompTIA++ certification.
• Nice to have: experience with cloud technologies such as Azure, AWS and O365.
• Nice to have: familiarity with virtualization and public or private cloud environments.
• Nice to have: experience with IaaS and infrastructure as code tools such as Ansible and Terraform.
• Nice to have: strong problem-solving and analytical skills, with the ability to see the big picture and connect the dots.
• Nice to have: ability to explain complex technical ideas to a general audience.
• Nice to have: experience in high-tech industries such as semiconductors or aerospace, supporting engineers, labs, manufacturing and critical operations like mission control, launch and test.

Conditions

Work onsite at the SolAero office (SOL).

Shifts may include evenings and weekends, and you may be asked to join an on-call rotation.

The job may involve long periods of sitting, standing, walking and computer work, plus occasional exposure to moderate noise, dust and fumes in production areas.

For US office roles: to meet US space technology export rules under ITAR, you must be a US citizen, a lawful permanent resident (green card holder), or lawfully admitted to the US as a refugee or granted asylum, or be eligible to obtain the required authorizations from the US State and/or Commerce Departments, as applicable.

For New Zealand office roles: background checks, including nationality checks, will be carried out before any offer is made. You must be eligible to access ITAR-regulated equipment and data. You may be ineligible if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a NATO country, or if you hold ineligible dual citizenship or nationality.