Senior Implementation Lead

Description

The company makes a listings platform for real estate agents that aims to help them search, collaborate and close deals more quickly. It combines market research and client collaboration in one product, runs on a modern architecture that supports frequent releases, and includes AI features and mobile-first tools.

The company is venture-backed, with investors including Lux Capital and Founders Fund, and has partnerships with several of the largest Multiple Listing Services in the US. It is one of the first major new entrants to listings technology in decades.

Responsibilities

• Take large enterprise implementation projects from kickoff to a handover into Customer Success Management, owning them throughout.
• Align Product, Engineering and Customer Success so the work stays on track and gets delivered.
• Keep executive contacts at enterprise partners informed about status, risks and deliverables.
• Turn technical requirements and solutions into terms that business stakeholders can act on.
• Plan and run projects, managing dependencies, risks and change.
• Work across teams to clear blockers.
• Write down processes as you go and help set best practices for future implementations.
• Raise customer satisfaction through strong delivery and clear communication.

Requirements

• You have 7+ years of experience.
• You have run enterprise software implementations end to end.
• You have worked directly with engineering and product teams to build customer solutions.
• You have a solid program management background and have managed both internal and external stakeholders.
• You have handled executive-level communication and relationships.
• You understand the software implementation lifecycle and its best practices.
• You present well and have spoken to large audiences.
• You understand API concepts and can troubleshoot technical issues.
• You have built high-performing teams, including sourcing, recruiting and closing candidates.
• You work on your own initiative and can set up processes while delivering work.
• You are comfortable with ambiguity and can propose a clear way forward.
• You solve problems creatively and go beyond what is asked.
• You collaborate well across functions and build relationships easily.
• You communicate clearly with both technical and business audiences.
• You manage projects well and pay close attention to detail.
• You want to build a high-performing team.

Conditions

The role reports to the Head of Customer Success and is based in the SoHo NYC office 4 days a week.

Travel is required 10-30% of the year.

The base salary range is $150,000 - $200,000/year, plus equity and benefits.

Final offers depend on skills, job-related knowledge and depth of experience. Base salary ranges are shared for all US-based postings, in every state.

At this time, we are only considering candidates who are authorized to work in the U.S.

Benefits

• Flexible PTO plus 10 paid company holidays.
• 401K with a company match.
• Medical, dental and vision plans.
• HSA and FSA options.
• Commuter benefits.
• Parental leave.
• One company-wide event each year, held onsite or offsite.
• A SoHo, Manhattan office with a stocked kitchen, catered breakfast and lunch once a week, happy hours and meet-ups.