Senior Field Engineer

Description

The company works in food and beverage technology and builds its products around partnering with customers and sustainable innovation.

This role supports a customer-dedicated subject matter expert program. Its goal is to help site teams apply one consistent troubleshooting method and assess system performance problems on their own.

Supported staff should be able to write clear problem statements backed by data and move them toward a fix using established processes and tools.

Teams are spread across the world and work together closely on large projects.

Responsibilities

• Lead training for site representatives on structured problem assessment, data collection, and troubleshooting.
• Coach site personnel so they follow the internal method consistently.
• Reduce system stops and errors, and support optimization, reliability, and efficiency at assigned sites.
• Work with internal SMEs and site staff to hit program targets for training results, fewer stops and errors, and optimization.
• Take the first look at sensor calibration, and judge whether a underperforming vehicle with automation kit issues needs recalibration or a deeper review.
• Teach site teams what to check during an assessment and how to write data-backed problem statements.
• Set your own daily and weekly goals based on site performance and operational priorities, and track your progress.
• Offer ideas, examples, and guidance on hard or recurring problems.
• Change software and hardware settings as needed to improve performance and prevent repeat issues.
• Monitor and interpret system metrics to find trends, anomalies, and chances to improve.
• Train operational stakeholders and act as their technical contact.
• Work with other engineers on projects and continuous improvement efforts.
• Visit other sites when the program requires it.

Requirements

• Explain complex technical material clearly to both technical and non-technical audiences.
• Write reports, business emails, and work instructions or technical notes.
• Present information well and answer questions from managers, engineers, and site staff.
• Apply probability, statistics, geometry, and trigonometry to real-world situations.
• Work comfortably with fractions, percentages, ratios, and proportions.
• Understand controls concepts such as PID loops and mathematical models of control systems.
• Define problems, gather data, establish facts, and reach sound conclusions.
• Read technical instructions given as equations or diagrams, and move between abstract and concrete variables.
• Create flowcharts or written documentation for software procedures and process steps.

Conditions

No direct reports. Training and mentoring site staff is nonetheless central to this role and the program.

Applications are reviewed by people. AI tools only help recruiters spot relevant skills and never make hiring decisions on their own.

Benefits

• Benefits start on your first day, including medical, dental, vision, life insurance, short-term and long-term disability, family leave, and a matched 401(k).
• The company invests in your development with new experiences and challenges to help you grow.
• The company is committed to diversity, equity, inclusion, and belonging as a core value and business priority.