Senior Engineer - Varicent ICM

Description

The team maintains and improves the Varicent Incentive Compensation Management (ICM) platform, which handles agent and employee compensation.

The work covers commission calculation and analytics, from requirements through to fixes in production.

Responsibilities

• Lead changes and upkeep of Varicent ICM use cases, taking direction from the team manager.
• Work with teammates to design and build compensation plan changes.
• Triage defects, find root causes and resolve them.
• Join stakeholder discussions to clarify requirements, judge whether the system can support them, agree on a design and estimate the effort.
• Work with key stakeholders to resolve issues on time.
• Present solutions that fit the architecture and application design.
• Set up Varicent calculations and other components in line with the application framework and best practices.
• Design and build new solutions to complex business problems using Varicent, Python, SQL and/or JavaScript.
• Carry out migrations that keep the environment stable.
• Support testing of new compensation configuration.
• Act as the subject matter expert for Varicent ICM, with a deep understanding of agent and employee compensation.

Requirements

• Strong analytical skills and a wish to work with a global team on end-to-end commission calculation and analytics solutions.
• Ability to triage calculation and reporting issues and raise challenges with leadership.
• Ability to work independently and keep learning new technologies.
• Comfort in a dynamic setting, coordinating with partners and cross-functional teams to design, implement and resolve business issues.
• A bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience, shown through work and/or military experience.
• Experience in finance, accounting or finance operations.
• Experience with Incentive Compensation Management systems, specifically Varicent ICM.
• Experience with compensation plans and contract structures.
• Experience across all phases of an end-to-end analytics project, such as ingestion, munging, model building, validation, operationalization and monitoring, but not limited to these.
• Even better: a master's degree.
• Even better: expertise with Varicent ICM and ELT.
• Even better: experience on analytical projects in the telecom domain.
• Even better: accuracy and attention to detail.
• Even better: experience with Google Cloud Platform, SQL, ETL, Python and JavaScript.
• Even better: problem solving, analytical and research skills.
• Even better: excellent verbal and written communication.
• Even better: experience presenting to and influencing functional leaders and partners.
• Even better: the ability to work effectively alone and a willingness to learn new technologies.
• Even better: experience with cross-functional teams in a dynamic environment.
• Even better: knowledge of the software development life cycle and tools such as Jira, ALM and qTest.
• You are encouraged to apply even if you do not meet every "even better" item.

Conditions

Hybrid role with a defined work location that includes working from home and at least three days per week in the office, set by your manager.

You are responsible for following the hybrid work policies.

Scheduled hours: 40 per week.

Salary varies by location and confirmed job-related skills and experience.

This is an incentive-based position with potential to earn more.

For part-time roles, pay is adjusted to the hours worked.

Benefits

• Health and wellness options: medical, dental, vision, short and long term disability, basic and supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home and auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company-paid holidays and up to 6 personal days per year.
• Paid parental leave, adoption assistance and tuition assistance, plus other incentives.
• Depending on the role, premium pay such as overtime, shift differential, holiday pay and allowances.
• Newly hired employees receive up to 15 days of vacation per year, which increases with service.
• Part-time coverage varies, and eligibility for some benefits depends on individual circumstances.