Senior Business Systems Analyst

Description

Full-time role in the Information Technology job category.

You will manage the intake, development, and delivery of new and enhanced capabilities using an Agile approach, building one enterprise-wide solution on the ServiceNow platform.

You will work with stakeholders to get enhancements and capabilities delivered successfully.

The company is a government contractor whose team focuses on customer missions.

Responsibilities

• Work as a business systems analyst on an Agile team alongside product owners, Scrum Masters, and developers.
• Be the main point of contact for gathering, analyzing, and tracking functional and non-functional requirements, including detailed user stories.
• Turn business and mission goals into concrete system requirements within a ranked product backlog.
• Study business and system processes to find where they can be improved.
• Meet often with internal and external stakeholders to collect, check, and sharpen business needs.
• Pass business needs to the development team through clear user stories and acceptance criteria.
• Help the Scrum Master set release and sprint backlogs, remove blockers, and take part in sprint planning.
• Work with cross-functional teams across the development lifecycle so solutions meet customer expectations and business goals.
• Review completed work to confirm it matches requirements and the agreed scope.
• Lead product demonstrations for stakeholders, gather their feedback, and report on iteration results.
• Work with program members and stakeholders to track, communicate, and hit migration schedules and milestones.

Requirements

• Hold TS/SCI clearance with CI polygraph.
• Have 5+ years of relevant experience. A bachelor's degree in a relevant field can replace 5 years of experience, and a master's degree in a related field can replace a bachelor's degree and 3 years of relevant experience.
• Have hands-on experience capturing IT requirements using business analysis methods such as surveys, workshops, use case modeling, and business process modeling.
• Have experience supporting enterprise IT service management platforms such as ServiceNow, Remedy, and Atlassian.
• Have working knowledge of web-based IT enterprise systems.
• Have experience preparing and giving briefings to varied audiences and writing technical documentation such as SOPs.
• Have experience running and leading technical exchange meetings.
• Have excellent verbal and written communication skills.
• Adapt well and work constructively with a technically diverse team.
• Be willing to keep learning and follow industry trends.
• Bring creative ideas to solve complex technical and procedural problems.
• Desired: experience with the ServiceNow SAFe and Agile modules.
• Desired: experience with ServiceNow catalog management and business workflow.
• Desired: Certified Scrum Master or another agile certification.
• Desired: ITIL V4 certification.
• Desired: a high level of organization and presentation skills.

Conditions

Full-time position.

Minimum clearance required to start: TS/SCI with Polygraph.

Regular employee type.

No travel required.

Salary range: $86,600 to $181,800.

Final salary depends on factors including geographic location, Federal Government contract labor categories and wage rates, relevant experience, specific skills, education, and certifications.

Benefits

• Flexible time off that lets you take the time you need.
• Access to learning resources to support your career goals.
• Competitive compensation and comprehensive benefits, including healthcare, wellness, financial, retirement, family support, continuing education, and time off.
• Learning and development opportunities.