Senior Business Analyst - Quote Management (Commercial Systems Functional Lead)

Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

As the North America Functional Lead for Quote Management, you will independently own and drive end-to-end business analysis and IT initiatives across the region, tackling complex commercial problems with emerging ambiguity. You will drive and deliver Quote- to- Cash (Q2C) initiatives and Diagnostics commercial launches, demonstrating a strong understanding of the business domain, related technologies, and their interdependencies to translate requirements into strategic implementation plans.

We are seeking a proactive Functional Lead with a proven track record of owning value delivery and strong functional/technical expertise in commercial systems. The ideal candidate must demonstrate true leadership and initiative, someone who proactively drives local initiatives end-to-end, shapes stakeholder thinking, and autonomously owns scope, decision-making, and delivery without requiring directional guidance.

Must be willing to work on-site in our Roche Indianapolis location

The Opportunity

The Quote Management team is part of DIA Commercial Operations, a strategic global function within Roche Digital Technology (RDT), and is at the heart of our Diagnostics digital landscape. We are responsible for developing, globally rolling out, and continuously evolving technology solutions that enhance the experience of healthcare providers and patients. Serving as a link between global business units - such as Roche Diagnostics Solutions (RDS), Roche Information Solutions (RIS), and Commercial Enablement - and their operational goals, we design the digital architecture that enables Roche to scale its impact across APAC, EMEA/LATAM, and NAM.

Job Responsibilities:

Strategic IT Leadership & Stakeholder Management:

Acts as the primary Quote Management IT representative and trusted consultant for commercial leadership.

Partners closely with IT leads and business leads on strategic prioritization and orienting demand towards delivering the highest value.

Proactively identifies business needs and proposes high-impact technical solutions.

Requirements

• Gathers complex commercial requirements across quoting, contracting, and adjacent processes, translating them into clear, actionable user stories.
• Performs functional architecting, proposing solutions within the boundaries of existing systems.
• System Configuration, Execution & Operational Support:
• Executes hands-on configuration and adaptation, and drives regional rollouts for business priorities.
• Provides hands-on support for data and configuration adjustments, and guides business stakeholders on master data.
• Scope Governance & Global Alignment:
• Owns scope definition and change control, managing significant scope changes to ensure strategic alignment and minimal delivery disruption.
• Aligns regional Q2C processes with system-supported global standards, constructively challenging local deviations while advocating for legitimate regional needs.
• Regional Delivery & Technical Liaison:
• Leads QM regional IT initiatives and partners with global teams on technical delivery.
• Acts as the direct technical liaison, bridging affiliate business needs and our global/offshore managed services.
• Quality Assurance & Testing:
• Defines acceptance criteria, designs test scenarios, and coordinates User Acceptance Testing (UAT).
• Change Management & Adoption:
• Supports change management by providing training content, user documentation, and ongoing technical guidance to enable smooth business adoption.
• Demonstrated track record of taking complete ownership of complex initiatives, making independent strategic decisions when unguided, and actively influencing senior stakeholders rather than simply executing directed tasks.
• 5+ years as a Business Analyst, Functional Consultant, or similar role in enterprise IT, preferably in commercial operations Configure-Price-Quote (CPQ) or Quote-to-Contract (Q2C) domains
• Bachelor's or Advanced Degree in Information Technology, Business Administration, Computer Science, or a related field.
• Hands-on experience with Conga CPQ and Salesforce (SFDC) is highly beneficial. Experience with SAP SD/CRM or Apttus is a plus.
• Familiarity with Jira for agile delivery and exposure to SAP S/4HANA.
• Deep functional and technical knowledge of the Quote-to-Contract (Q2C), Configure, Price, Quote (CPQ), and Commercial Sales domains.
• Proven track record of independently managing complex BA workstreams, driving regional rollouts, and executing localization system configurations.
• Demonstrated ability to build trusted stakeholder relationships at multiple levels, with excellent communication skills bridging business and technical language.
• Experience in matrixed, global organizations with distributed delivery teams; self-starter capable of operating independently.
• Preferred Qualifications
• Practical knowledge of Agile frameworks (Scrum, SAFe).
• Professional Business Analysis Certification (e.g., CBAP, IIBA AAC, IREB).
• On-site position in Indianapolis (must work on-site)
• Relocation benefits are not available for this job posting.
• The expected salary range for this position based on the primary location of Indianapolis, is between $118,700-$220,400. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

• RDT2026
• Who we are
• A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
• Let’s build a healthier future, together.
• If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants .