Senior Azure Engineer

Description

The role is a senior third-line Azure engineer who also acts as the technical contact for assigned customers, within the Managed Services Operations team.

It blends deep Azure and infrastructure engineering with customer engagement, service coordination and communication. You will resolve complex technical issues, carry out infrastructure changes, build trust with customers, coordinate technical work and help improve the service over time.

You will work alongside Service Delivery Managers, Coordinators, project teams and customers to keep operations sound, technical governance in order and customers satisfied.

Responsibilities

• Provide advanced third-line support for Azure and Microsoft infrastructure platforms.
• Investigate and fix complex incidents and problem tickets, then run root cause analysis and put permanent fixes in place.
• Lead the technical delivery of changes, upgrades, migrations and infrastructure projects.
• Contribute to disaster recovery, backup, resiliency and security work.
• Find opportunities to automate and make operations more efficient.
• Serve as the escalation point for second-line engineers and coach and mentor less experienced engineers.
• Review and check technical procedures and operational documentation.
• Act as the primary technical contact for assigned customers and build a detailed understanding of their environments, business priorities and critical services.
• Keep regular contact with customer stakeholders and take part in service reviews and technical governance meetings.
• Lead technical discussions and give expert advice during customer engagements, and support Service Delivery Managers on operational and technical topics.
• Build trusted working relationships with customers and internal colleagues.
• Advise on technical aspects of new initiatives, projects and service improvements.
• Track operational performance for assigned customers and make sure critical incidents get the right attention and escalation.
• Coordinate the technical work for RFCs, maintenance and patching schedules.
• Support incident management and post-incident reviews, and help prepare service reports and operational reviews.
• Regularly review ticket scope, service boundaries and operational processes.
• Work with Service Delivery Managers, Coordinators and Project Managers to keep service quality and customer satisfaction high.
• Keep technical documentation complete, including infrastructure diagrams, operational procedures and customer-specific material, and make sure it stays accurate and consistent.
• Support the handover of projects into operational support.
• Take part in documentation audits and annual reviews, and help keep the CMDB accurate.
• Share knowledge across teams.

Requirements

• At least 5 years of experience in infrastructure engineering or cloud operations.
• Strong hands-on experience with Microsoft Azure.
• Experience in managed services or enterprise support, including leading complex incidents and change implementations.
• Experience working directly with customers and stakeholders, including customer governance and service review meetings.
• Experience coordinating technical teams and customer-facing activities.
• Excellent written and spoken English.
• Microsoft Azure certifications such as AZ-104, AZ-305, AZ-500 or equivalent.
• ITIL Foundation certification.
• Experience with enterprise ITSM platforms.
• Working knowledge of the following: Azure virtual machines, storage accounts, virtual networks, availability sets and zones, Azure Resource Manager, and infrastructure as code.
• Working knowledge of Azure networking, including VNets, network security groups, Azure Load Balancer, VPN Gateway, ExpressRoute, and DNS and IP management.
• Working knowledge of Azure security, including Microsoft Entra ID (Azure AD), RBAC, Conditional Access, Azure Policy, Defender for Cloud and identity and access management.
• Working knowledge of monitoring, including Azure Monitor, Log Analytics, Application Insights, performance optimisation and capacity planning.
• Working knowledge of automation and DevOps, including PowerShell, Azure CLI, Azure Automation, Logic Apps, Azure Functions, Azure DevOps, GitHub Actions and Git.
• Working knowledge of business continuity, including Azure Backup, Azure Site Recovery and disaster recovery planning.
• Working knowledge of containers, including Azure Kubernetes Service (AKS), Docker, containerised workloads and microservices architecture.
• Working knowledge of Microsoft infrastructure, including Windows Server 2016, 2019 and 2022, Active Directory, Group Policy, DNS, DHCP, TCP/IP, security hardening, virtualisation platforms, hybrid cloud environments and Microsoft 365 integration.

Conditions

Full-time senior role within the Managed Services Operations team.