Senior AIOps Engineer

Description

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged underwriting in insurance, 3) to protect the whole home.

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title: Senior AIOps Engineer I

Responsibilities

• Own production reliability for AI/ML services by monitoring availability and performance, defining SLOs and SLIs (latency, error rates, model performance) tied to user experience and business impact, and owning recurring model refresh cycles (retraining, validation, and redeployment) to prevent staleness and drift.
• Design and implement monitoring, logging, and alerting for models and data pipelines, and integrate model and system metrics with existing observability stacks and dashboards (Datadog, Opik, and others).
• Streamline deployment workflows with data scientists and ML engineers (blue/green, canary, A/B, and shadow deployments), improve CI/CD pipelines and release processes for AI services, and support the productionization of image-based ML models, including batch prediction workflows.
• Provision, deploy, configure, and maintain new AI infrastructure as it is adopted, including AI gateways, RAG platforms, LLM observability tools, agentic workflows, and no-code agent builders, using tools such as Union Cloud, BentoML, Feast, Kubernetes, Terraform, and GCP services.
• Build automation and tooling to reduce manual operational work around model promotion, configuration, environment management, and Docker image maintenance, and support multi-BU infrastructure provisioning (separate environments, projects, roles, and CI/CD integrations).
• Own the operational health of Label Studio, our production data annotation platform, including supporting GCS buckets, BigQuery pipelines, and database and SSO dependencies, and supporting bi-weekly annotation project cycles.
• Stand up and operate RAG and vector database infrastructure, including embedding pipelines and context retrieval APIs, and optimize embedding storage and retrieval performance at scale.
• Monitor and optimize LLM token usage and costs across providers, maintain centralized cost tracking dashboards and alerting across business units, and recommend cost-efficient model routing and provider selection strategies.
• Participate in an on-call rotation for AI/ML systems, triage and resolve production incidents, and lead and contribute to post-incident reviews that drive lasting improvements.
• Develop production-grade services and tooling, primarily in Python, on Kubernetes, applying strong engineering practices (testing, code reviews, CI/CD, observability, security), and document standards, architecture diagrams, and operational playbooks for other teams.
• What You Will Bring As A Senior AIOps Engineer I
• A curious and driven mindset, with a strong interest in how AI systems behave in production and how to make them more reliable and observable.
• 4+ years of applicable experience, including at least 3 years in commercial software engineering or production operations (SRE, DevOps, Platform, or ML Platform), operating services on Kubernetes and/or major cloud platforms.
• Experience operating production systems at scale, preferably distributed, microservices-based, or Kubernetes-based architectures.
• Strong GCP experience preferred, including hands-on work with GKE, BigQuery (data warehousing, SQL, schema management), Pub/Sub, Vertex AI (batch prediction, model deployment), Cloud SQL, GCS, and IAM.
• Hands-on experience with CI/CD tools and deployment automation (GitLab CI/CD, GitHub Actions, or similar), infrastructure-as-code tools (preferably Terraform), monitoring, logging, and alerting tools (Datadog, Prometheus, Grafana, ELK/EFK, or similar), and container management and the Docker image lifecycle.
• Experience operating and administering self-hosted open-source tools on Kubernetes, including installation, configuration, upgrades, security hardening, and backup and disaster recovery.
• Understanding of basic machine learning concepts and model lifecycles (training, evaluation, deployment, monitoring), and familiarity with common ML tooling.
• Familiarity with LLM ecosystem tooling (AI gateways, vector databases, RAG pipelines, embedding models, or LLM evaluation frameworks) is a strong plus.
• Strong computer science and programming fundamentals, with solid problem-solving skills and a proven ability to write high-quality software using Test-Driven Development (TDD), SOLID principles, clean code, and robust documentation.
• Experience with Python-based data and ML stacks (NumPy, SciPy, Pandas, Scikit-Learn, PyTorch) is a plus. Experience building or operating ML infrastructure (feature stores, orchestration platforms, model serving, annotation tools) is highly desirable.
• Ability to communicate effectively with data scientists, ML engineers, and product stakeholders in both business and technical contexts.
• Comfort participating in an on-call rotation and working in a trustful, respectful, and collaborative environment.
• The application window for this position is anticipated to close in 2 weeks (10 business days) from 11/2/2026. Please know this may change based on business and interviewing needs.
• At this time, Porch Group does not consider applicants from the following states or jurisdictions for Remote positions: Alaska, Delaware, Hawaii, Mississippi, Nebraska, Montana, New Hampshire, West Virginia, or the District of Columbia.
• What You Will Get As A Porch Group Team Member

Conditions

Workplace Type: Remote

Job Summary

The future is bright for the Porch Group, and we’d love for you to be a part of it as our Senior AIOps Engineer I.

In this role, you will partner with product managers, platform engineers, data scientists, and machine learning engineers to make sure our AI and ML-powered systems are reliable, observable, secure, and cost-efficient in production. You will focus on how AI systems run in the real world: monitoring model performance and drift, keeping deployment pipelines robust, managing incidents, and standing up new AI infrastructure. Our AI/ML stack is built on Python and runs on Kubernetes (GKE) and Google Cloud Platform, using tools such as Union Cloud (Flyte), BentoML, Feast, Label Studio, BigQuery, and Dataflow. On the GenAI side, we operate a centralized LLM routing and gateway service, run batch prediction services for large-scale inference, and are building out RAG infrastructure. You will help evolve this stack so teams can ship AI features quickly and safely.

Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location.

Additionally, you will be eligible to receive long-term incentive awards, subject to program guidelines and approvals.

Our benefits package will provide you with comprehensive coverage for your health, life, and financial wellbeing.

Our traditional healthcare benefits include three (3) Medical plan options, two (2) Dental plan options, and a Vision plan from which to choose.

Critical Illness, Hospital Indemnity and Accident plans are offered on a voluntary basis.

We offer pre-tax savings options including a partially employer funded Health Savings Account and employee Flexible Savings Accounts including healthcare, dependent care, and transportation savings options.

We provide company paid Basic Life and AD&D, Short and Long-Term Disability benefits. We also offer Voluntary Life and AD&D plans.

Both traditional and Roth 401(k) plans are available with a discretionary employer match.

Supportlinc is part of our employer paid wellbeing program and provides employees and their families access to on demand guided meditation and mindfulness exercises, mental health coaching, clinical care and online access to confidential resources including will preparation.

LifeBalance is a free resource to employees and their families for year-round discounts on things like gym memberships, travel, appliances, movies, pet insurance and more.

Our wellness programs include flexible paid vacation, company-paid holidays of typically nine per year, paid sick time, paid parental leave, identity theft program, travel assistance, and fitness and other discounts programs.

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What’s next?

Submit your application and our Porch Group Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.