Scientific Instrumentation Engineer

Description

The company is a global technology and professional services firm with 26,000 staff in more than 50 countries, serving major U.S. government, defense and intelligence agencies in AI, cloud, cybersecurity and software development.

You will join the scientific computing team at NIAID and help keep research instruments and their computers running reliably, securely and in line with what researchers need, working with scientists, lab staff, vendors and internal IT teams.

Responsibilities

• Help deploy, connect, troubleshoot and manage instruments and the computers linked to them across their full lifecycle.
• Learn how researchers and lab staff use each instrument and what support they need from it.
• Coordinate vendors, facilities, cybersecurity and IT teams for installations, upgrades and fixes.
• Diagnose problems with instrument workstations, software, data transfer routes and peripheral devices.
• Support operating systems, software compatibility, patching and endpoint needs on lab machines.
• Answer questions and guide users through instrument computing tasks and data handling.
• Keep documentation, inventories and support procedures current for instrument environments.
• Look for ways to make instrument services more reliable, improve support processes and improve the user experience.

Requirements

• Bachelor's degree in engineering, computer science, information systems, biomedical engineering or a related field, plus at least 5 years of related experience.
• Stated experience requirement: 8+ years of related experience.
• Hands-on experience supporting scientific instruments, lab systems or computing setups tied to instruments.
• Experience fixing problems on Windows and/or Linux workstations and scientific application software.
• Ability to work with scientists, vendors and technical teams across functions.
• Clear written communication, strong documentation habits and solid problem-solving skills.
• Prior work in a customer-facing or service-focused technical support role.
• Keywords tied to the role: complex systems, instrumentation engineering, instrumentation systems, scientific equipment, scientific instruments.
• Certifications: none required.
• US citizenship is not required.
• Desired: familiarity with laboratory instrument environments and research data workflows.
• Desired: experience with networking, endpoint support and system integration in lab settings.
• Desired: understanding of the security and operational concerns for instrument-connected systems.
• Desired: ability to juggle many priorities across a varied instrument support portfolio.
• Desired: a collaborative, service-minded approach aimed at helping research succeed.

Conditions

Primary work location: 8200 Research Plaza, Frederick, MD, with some work in Rockville and Poolesville, MD.

Rockville, MD at 5601 Fishers Ln (MDC088) is also listed as a work location.

Hybrid work model.

40 scheduled hours per week.

No travel required.

Likely salary between $107,744 and $143,750, not guaranteed; pay is set by experience, geographic location and possibly contract terms, and may fall outside this range.

Hiring includes an identity check using biometrics and AI; you must be on camera for virtual interviews, your photo may be taken, and by proceeding you authorize use of your biometric data for verification and security.

Equal opportunity employer, including individuals with disabilities and protected veterans.

Benefits

• Medical plan options, some with Health Savings Accounts, plus dental and vision plans.
• 401(k) with pre-tax and post-tax contributions up to IRS annual limits, and a company match.
• Full flex work weeks where possible.
• Paid time off including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• Short- and long-term disability, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance, provided or available.
• The benefits package is reviewed regularly to stay competitive.