Regional IT Infrastructure Lead

Description

The role is the main link between the company's IT infrastructure team and local business stakeholders, supporting the company's continued growth.

It covers IT infrastructure for all warehouse and branch offices in the regions.

The lead promotes and installs IT solutions, helps shape global standards and supports day-to-day operations.

The role also owns the regional IT infrastructure budget and contributes to the IT budget plan through a business plan.

Responsibilities

• Build and keep up relationships with stakeholders inside and outside the business, such as general managers, operations managers, distribution managers, sales managers and office administrators.
• Serve as the main contact between the IT infrastructure team and local teams for infrastructure projects and support.
• Run regional IT infrastructure projects, including new office builds, relocations, remodels, infrastructure rollouts and other work the business requires.
• Coordinate projects with project management, network operations and network service owner teams.
• Partner with global and local IT infrastructure colleagues to deliver products and services at high quality and to standard.
• Support and maintain IT infrastructure at warehouses and office locations.
• Visit every site in the region at least twice a year, more often when active work, business priorities or maintenance needs require it. Expect up to 50% travel.
• Act as the escalation point for operations partners, the service desk and other IT infrastructure team members.
• Own the regional IT infrastructure budget and keep spending on track to meet financial goals.
• Work independently, spot improvement opportunities, lead the initiatives and carry them through.
• Keep documentation and monitoring tools current.
• Turn business needs into solutions that fit budget and timeline.
• Plan lifecycles and capacity for the company's hardware and services.

Requirements

• 1-3 years of hands-on experience supporting IT infrastructure.
• Understanding of enterprise network and collaboration concepts.
• Working knowledge of network protocols such as TCP/IP, DNS, DHCP and CCTV.
• Working knowledge of low voltage and structured cabling technologies and concepts.
• Strong documentation and project management skills.
• Strong written and verbal communication skills.
• Strong analytical and troubleshooting skills.
• Bachelor's degree in computer science, information systems or a related field, or equivalent work experience.

Conditions

Open to U.S. citizens, U.S. permanent residents, and people currently authorized to work in the United States on a valid visa.

Base salary range is $100,000-$150,000 plus cash incentives. Offers may vary based on work experience. The range is subject to change and may be modified.

Candidates are also eligible to work from North Kingstown, RI or Newark, NJ.

Benefits

• Comprehensive medical, dental and vision plans.
• 401k match.
• Family leave.
• PTO and a paid holiday schedule.
• Pet, legal and life insurance.
• Tuition reimbursement.
• Benefits may vary depending on the nature of employment and work location.