Project Manager, Senior

Description

You will lead complex projects that support U.S. Central Command (CENTCOM) J6, as part of the team delivering ServiceNow and Zero Trust work.

The company is a global technology and professional services firm with 26,000 staff in 50+ countries, serving federal, defense and intelligence agencies with AI, cloud, cyber and software development.

Responsibilities

• Run ServiceNow and Zero Trust projects from start to finish: planning, delivery, monitoring, reporting and closure.
• With stakeholders, set the scope, goals, deliverables, milestones and success measures.
• Build and keep current the integrated plans, schedules, resource allocations and performance metrics.
• Direct a mixed group of cybersecurity staff, ServiceNow developers, system administrators, business analysts, engineers, outside vendors and government stakeholders.
• Track risks, issues, assumptions, constraints and dependencies, and see that each is resolved on time.
• Lead Agile ceremonies, project reviews, integrated product team meetings and formal governance steps where needed.
• Help put Zero Trust principles into practice across identity, access management, device security, network segmentation, data protection, continuous monitoring and risk-based access control.
• Make sure ServiceNow meets ITSM, ITOM, cybersecurity workflow, governance and automation needs.
• Keep work aligned with ITIL practice, cybersecurity requirements, internal standards and applicable security and regulatory rules.
• Monitor performance, send clear and timely status updates, and brief executives.
• Manage budgets, forecasts, staffing needs and financial reporting.
• Lead change management, stakeholder engagement, training and user adoption.
• Maintain quality, documentation, configuration management and compliance across the project lifecycle.
• Look for ways to improve ServiceNow workflows, automate processes, strengthen security and raise operational efficiency.

Requirements

• Required: bachelor's degree in information technology, computer science, business administration, cybersecurity or a related field.
• Required: Project Management Professional (PMP) certification from the Project Management Institute (PMI).
• Required: active DoW Secret security clearance.
• Required: US citizenship.
• Required: 5+ years of related experience.
• Required: 5 to 8+ years of IT project or program management experience.
• Required: 3+ years managing ServiceNow platform projects or enterprise IT service management initiatives.
• Required: strong knowledge of ServiceNow modules, including ITSM and ITOM.
• Required: familiarity with ServiceNow security operations, governance, workflow automation, integrations and reporting.
• Required: understanding of Zero Trust principles across identity, devices, networks, applications, data and monitoring.
• Required: experience with Agile, Scrum, Waterfall or hybrid project methods.
• Required: proven ability to juggle several complex projects at once in a fast-moving setting.
• Required: strong communication, leadership, problem-solving and stakeholder management skills.
• Required: ability to build and present briefings, dashboards, schedules, risk assessments and executive status reports.
• Desired: experience supporting USCENTCOM, or familiarity with its mission and IT environment.
• Desired: ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS) or an equivalent ServiceNow certification.
• Desired: Certified Scrum Master (CSM), PMI Agile Certified Practitioner (PMI-ACP) or an equivalent certification.
• Desired: experience implementing or supporting Zero Trust architecture, cybersecurity modernization, identity and access management, or continuous monitoring.
• Desired: experience in government, defense or other highly regulated environments.
• Desired: familiarity with integration tools, APIs and automation within ServiceNow.
• Desired: knowledge of frameworks and standards such as NIST guidance, RMF and DoW cybersecurity requirements.
• Desired: Agile Scrum or Scrum Master, and ITIL or ITILv4.

Conditions

Regular, full-time role of 40 scheduled hours per week, onsite at MacDill AFB, FL, USA.

Travel is less than 10% of the time.

Pay is likely between $127,500 and $172,500, set by experience, location and possibly contract terms, and may fall outside that range; it is not a guaranteed figure.

Part of hiring is an identity check using biometrics and AI; you must be on camera for virtual interviews, your photo may be taken, and by proceeding you agree to the processing of your biometric data for verification and security.

Equal opportunity employer, including individuals with disabilities and protected veterans.

Benefits

• Medical plan options, some with Health Savings Accounts, plus dental and vision plans.
• 401(k) with company match, allowing pre- and post-tax contributions up to IRS annual limits.
• Full flex work weeks where possible and several paid time off types: vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• Short and long-term disability, life, accidental death and dismemberment, personal accident, critical illness and business travel accident insurance, provided or available.
• An AI-powered career tool that suggests career steps and learning, and an internal mobility team to help you reach your goals.
• A culture recognised for innovation and a military-friendly workplace.