Project Manager

Description

The company is a healthcare communications agency that pairs strategic thinking with bold communications to move people and change results.

This is an integrated, client-facing Project Manager role. You are the day-to-day delivery lead on agency accounts and the person your agency team trusts most to run the account and internal processes.

You take projects from initial scoping through creative execution, studio and production, linking every department and working closely with client service and clients. You understand how client teams work and care about processes that make client-agency relationships efficient.

You will grow your own career path here. Function: Account Management and Growth. Subfunction: Account Management.

Responsibilities

• Own the planning, communication, organisation, leadership and delivery of the programme of work.
• Write and oversee project scope, watch for scope creep and drive the updates it requires.
• Plan agency and client workflow early, building multichannel timing plans and keeping internal status reports current.
• Set up and maintain project and programme communications.
• Manage stakeholders across the project lifecycle, run internal status meetings, and maintain and approve all project documents.
• Raise concerns and observations with client service and department leads so ways of working keep improving.
• Work with production specialists, approve production decisions where needed, and keep oversight of delivery and budget.
• Build and grow relationships with new suppliers.
• Push for the best use and recovery of resources.
• Look after file repositories and DAM systems and monitor version control.
• Arrange post-project reviews and collect feedback to measure KPIs internally and externally.
• Run the daily internal stand-ups.
• Champion internal processes.
• Manage estimates and timings for the whole project, including production within the SOW, and build detailed estimates and timings to win internal approval.
• Flag internal investment and budget burn early to prevent overages.
• Produce weekly project financial health reports.
• Manage estimates, raise purchase orders, and get client service approval for third-party invoices before they are released to suppliers.
• Report risks to client service and keep them updated.
• Attend the monthly financial meeting with client service and finance when required.
• Add new suppliers to AX, including completing new supplier forms.
• Reconcile every project on completion.
• Set up new Workfront projects, including project and resource management to assign creative roles.
• Build timing plans and estimates in Workfront and keep them updated.
• Drive status updates that show the overall position of new and live jobs.
• Prepare production briefs and add them to Workfront.
• Make sure specs, assets, signed-off copy and design, guidelines and other creative and digital files are ready before design, studio or production briefing.
• Confirm NDAs and contracts are in place for new projects.
• Lead creative development and production, running kick-offs, creative reviews and production briefings, and scheduling them where needed.
• Set agendas and confirm next steps so the team agrees.
• Check creative and production against the brief, budget, requirements and brand guidelines before client service review.
• Find cost-effective ways to reach the desired result at every creative, studio and production stage.
• Research and share technology and production options during creative development to keep standards high.
• Make sure concepts and project documents are approved before client presentation.
• Proofread all creative work before it goes to the client.
• Traffic internal progress, chasing and tracking it.
• Know the work, the wider network and the clients well, and how long each agency stage takes; check assumptions with colleagues.
• Support the wider team on prospective pitches.
• Represent the agency in every interaction with clients and external suppliers.
• Understand the client team's structure, internal drivers and blockers, and work with or around them.
• Build relationships with other partner companies in the group.
• Be the central link across the project.

Requirements

• Experience at an agency managing multichannel projects, with solid production knowledge across channels.
• Demonstrated use of AI technologies in project workflows, using digital tools to improve efficiency, support creative problem-solving and keep delivery on time.
• Workfront experience for internal timelines, resourcing and proofing.
• Proven ability to manage agency resources.
• Strong Microsoft Office Suite skills.
• Ability to run project reviews and client status meetings.
• Understanding of file formats for print and digital production.
• Experience briefing and managing moving and still image production and deliverables.
• Dependable, the person others turn to for help, support and guidance.
• Proficiency in Microsoft Project or other project management tools.
• Basic understanding of Zinc, Veeva Vault or other client online audit and job bag tools.
• Basic understanding of the Adobe Creative Suite.
• Confidence managing timelines, budgets and resources, and working across creative, studio and production teams.
• Proactive and solutions-oriented, balancing rigour with flexibility.
• Clear, concise communication in client meetings, creative briefings and internal team updates.
• Natural collaborator and organiser, calm under pressure, with a sharp eye for detail.
• Strong negotiation skills and the ability to control and report on costs and budgets.
• Good risk anticipation and mitigation, reporting risk status with authority.
• Learns from successes and mistakes.
• Keen to develop knowledge across all production channels.
• Builds trust and productive relationships with colleagues, networks and third-party suppliers.
• Clear on next steps and ownership of output across the project team.
• Advertising healthcare experience, highly desirable.

Conditions

Where local law permits, the group requires at least 3 days a week in the office, unless your agency or manager directs more office days.

The company values difference and welcomes adjustments for a disability; tell them if you need support during the application.