Remediation POD - Project Manager

Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

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The Deployment Strategist is the operational lead of the Remediation POD, responsible for delivery governance, stakeholder alignment, and end-to-end execution oversight across remediation engagements. Reporting to the Account Activation & Remediation Lead, this role ensures each engagement stays on scope, on schedule, and on track toward a successful go-live, while contributing to playbook development, product accelerators, and portfolio health assessments when not actively staffed on an engagement.

Responsibilities

• Scope & Planning
• Facilitate scope alignment sessions with the customer, SI partner, and internal stakeholders to establish shared understanding of remediation scope
• Drive scope compression to out-of-the-box (OOTB) capabilities where appropriate to reduce delivery risk and accelerate timelines
• Delivery Oversight & Governance
• Monitor progress against the account-specific remediation plan and provide regular status updates to the Account Activation & Remediation Lead
• Serve as the primary voice of the POD in the daily Triage Standup and weekly Remediation Sync, reporting on POD health, milestone status, and blockers
• Make escalation decisions within the engagement; surface risks before they become critical
• Go-Live & Handoff
• Coordinate handoff documentation and structured transition of the stabilized account to BAU delivery teams or Customer Success
• Ensure exit criteria are met before disengaging the POD
• Bench Activities
• Support scoping and development of remediation plans for upcoming engagements; contribute to playbooks, scope templates, and POD deployment frameworks
• Document lessons learned and case studies from completed engagements for AI-based delivery accelerators and the AFLS resource library
• Participate in customer/SI partner interviews as part of quarterly health assessments and support account scoring against the assessment rubric

Requirements

• Required
• 8+ years in delivery/program management or consulting, with direct experience running at-risk or remediation engagements
• Strong stakeholder and escalation management skills; comfort working directly with SI partners and customer executives
• Preferred
• PM/Agile certification (PMP, CSM, SAFe)
• Prior Salesforce or Life Sciences delivery experience
• Unleash Your Potential
• When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.