Sr. Product Owner

Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Product

Job Details

About Salesforce

Salesforce is the 1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are the CCO Product Strategy team — a newly formed and fast-growing group within Salesforce's Chief Customer Officer (CCO) organization, and sit within the Office of the CEO. We sit at the intersection of product strategy, customer insight, pricing and packaging, field readiness, executive narrative, and go-to-market execution. We work directly with senior leaders across Product, Field, Pricing, Marketing, Finance, and Customer Success to frame the company's most important strategic questions and drive them to decision. We are looking to add a Sr. Product Manager to the team!

The Experience:

This role will be focused on Feedback Loops, our internal product that connects internal and external customer feedback across Salesforce clouds, so feedback demonstrably closes the loop with field teams and customers. You will synthesize feedback using agentic tools, translate it into clear input for product teams and influence what gets prioritized. You will work directly with product and engineering teams and with field teams to make sure feedback drives real decisions. This is a technical product ownership role with some hands-on coding, not primarily a software engineering position, with an expected time split of approximately 75% reading and analyzing code and engaging with product managers, and 25% hands-on coding, primarily in Python and SQL.

What you will own:

Own Feedback Loops, our internal product connecting internal and external customer feedback across Salesforce clouds

Synthesize feedback using agentic tools and translate it into clear, actionable input for product teams

Influence product prioritization by presenting synthesized feedback and recommendations to product leaders

Close the loop with field teams and customers, communicating how their feedback was addressed

Read and analyze code and technical specifications to engage product and engineering teams credibly, and discuss epics, stories and sprints

Spend approximately 25% of your time hands-on coding, primarily in Python and SQL, to build lightweight tools and scripts that automate feedback synthesis and reporting

You're Our Person If:

Engineering background, with the ability to read, analyze and discuss code, epics, stories and sprints

Python and SQL fluency

Ability to split time between technical analysis and engagement with product managers and leaders, roughly 75/25

Experience influencing product stakeholders without direct authority

Clear written and verbal communication for translating technical detail into product decisions

Even Better If:

Experience with agentic coding tools or AI-assisted development

Background in customer feedback, voice of customer or similar programs

Experience working across a cross-cloud or multi-product environment

LI-Y

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.