Program Manager – Retrofits

Description

The retrofit program manager leads retrofit programs across the installed customer base, from concept through deployment, and works with engineering, product, supply chain, sales, field service, warranty and customers to launch and finish each retrofit.

The company has been a global supplier of equipment, systems, digital solutions and value-added services for freight and transit rail for more than 150 years, and serves sectors including freight, transit, ports, logistics, mining, industrial and marine.

The company has about 30,000 employees worldwide.

Responsibilities

• Develop, implement and manage retrofit programs for the installed base across all product lines.
• Define each program's scope, deployment strategy, timelines, milestones and resource needs.
• Prepare business cases and white papers for management approval, including retrofit budgets and implementation plans.
• Maintain a complete database of the installed population for all product lines.
• Lead each retrofit from concept through deployment, and review the FMI document and run HIRA assessments with the safety team before implementation.
• Work with field service to build deployment plans and carry out retrofits at customer sites.
• Write deployment methods, technical documentation, training materials and service procedures.
• Work with engineering, PED and sourcing on special tool development and procurement for retrofits.
• Plan initial float stock and load the forecast order into the system for each new retrofit launch, then update the forecast against actual orders.
• Receive and process retrofit order requests from field service engineers and make sure demand is created in the ERP.
• Coordinate with SCM and operations to keep material available and orders fulfilled on time.
• Take full control of customer return material (MCO orders).
• Act as the main contact for strategic customers on retrofit initiatives and keep them satisfied throughout execution.
• Publish weekly and monthly retrofit completion dashboards to internal management and customers, including RDSO and private car builders.
• Coordinate with regional service and warranty leaders to finish retrofit work on time.
• Make sure all work meets the organisation's strict safety, quality and compliance standards, and that field activities follow applicable EHS requirements.
• Promote a strong safety culture.

Requirements

• A bachelor's degree in engineering.
• 8 to 10 years of professional experience.
• Fluency in English, Hindi and Tamil.
• Track record of HIRA completion before deployment, with a target of 100%.
• Achieve a retrofit completion rate above 95%, in line with the program plan.
• Meet dashboard reporting commitments of 95%, with a target of 100%.

Conditions

Equal opportunity employer that welcomes candidates of all backgrounds, experiences and identities, including race, gender, age, disability and veteran status.

Accommodation is available on request.