Product Owner, Claims (London Market)

Description

Job type: permanent.

The company is a international specialist insurer that focuses on a narrow set of areas where it has deep expertise, rather than mass-market products. It was founded in 1901 and still works like a younger, ambitious business, with a culture that questions established ways of doing things.

The Change Management Team works with every area of the London Market business unit to build leading capabilities across people, processes and systems, aiming for lasting changes that bring measurable benefit to customers and support strategic goals.

The team works at pace, shaping the future of the London Market.

Responsibilities

• Join the Claims value stream as a Product Owner and help drive its next stage of digital development. You will report to the Product Owner Chapter Lead and work with business, technology and data teams to turn strategy into clear priorities and measurable results.
• Own the product roadmap for an established Claims platform, from discovery through delivery and adoption. Improve Claims processes and user experiences while balancing near-term needs against the longer-term vision.
• Investigate how AI, data science and other emerging technologies could strengthen Claims in future, shape new ideas and influence product direction.
• Own and actively manage a complex backlog spanning several streams, tied to strategic objectives and OKRs, so the delivery team always has work flowing.
• Turn vague business problems into clear, outcome-driven delivery goals.
• Make sure sprint goals are clear, achievable and linked to roadmap milestones.
• Run workshops to plan delivery iterations, assess value and rank work so the most valuable items come first.
• Break requirements into delivery increments, refine them with the team, and write clear acceptance criteria.
• Be the delivery team's first point of contact for questions, requirement clarification and removing blockers.
• Represent customer needs day to day and make sure everyone understands the business value of each increment.
• Take part in stand-ups, refinement, planning and retrospectives, working with the Scrum Master to keep them effective.
• Report progress against the roadmap to the Product Manager, escalating risks, issues and blockers, and explaining actual versus expected progress and any knock-on effects.
• Lead and motivate a delivery team in a matrix structure, including internal staff and third-party suppliers.
• Build productive relationships inside and outside the company, grounded in each party's business drivers and benefits.
• Work with London Market stakeholders to shape scope, manage expectations and align on direction.
• Advise stakeholders on trade-offs, sequencing and delivery options.
• Coach less experienced Product Owners and help improve Product Owner Chapter standards and capability.

Requirements

• Experienced Product Owner with a record of delivering value through cross-functional teams on complex digital products, including a similar Claims role. Strong knowledge of the London Market is essential.
• Comfortable working without full clarity and able to shape an emerging product direction out of complex problems.
• Experience owning and developing a product roadmap, including improving an established platform and spotting future opportunities.
• Able to balance competing priorities, manage dependencies and keep progress on long-term Claims outcomes while maintaining best practice.
• Strong communication and stakeholder management skills, with the ability to influence Claims, technology and data stakeholders.
• A customer-first approach to problem-solving, with the confidence to question established practice and improve Claims processes.
• Experience using insight, user feedback and process analysis to find opportunities and shape improvements to Claims products and journeys.
• Experience working in Agile or iterative ways, managing a backlog and making sure business value is prioritised, delivered and embedded.
• Familiarity with OKRs, benefits tracking and outcome-led delivery.
• Desirable: Certified Agile Product Owner.
• Desirable: experience with Jira, Confluence or similar collaboration tools.
• Desirable: experience working with emerging technologies or Data Science.

Conditions

Permanent contract.

Based in London, working within the London Market business unit.

This role suits someone who thrives in a fast-changing environment and enjoys transformations that deliver real benefit to customers. You will need to think quickly, prioritise a development pipeline ruthlessly and communicate clearly with stakeholders and the delivery team.