Product Owner Cold Chain Monitoring

Description

The role sits in the digital product team for a cold chain monitoring service at the company's World Courier unit, which moves time-critical pharma shipments worldwide.

Customers rely on the monitoring service to confirm their product stays safe at every stage of a shipment.

You will own the digital product capabilities behind temperature and location monitoring, including the Temperature Monitor Selection capability, the RTTM/RTLM digital monitoring services (Argos) and the integration and automation roadmap linking them.

The work turns monitoring service needs into clear business requirements across TMS, X-Act, Customer Portal, Digital Control Tower and related systems.

The business is moving from standalone monitoring devices to integrated monitoring solutions with automated shipment creation, real-time visibility, automated reporting and alerting, and less manual handling.

Responsibilities

• Own and prioritise the roadmap and backlog for the monitoring digital products, including the Temperature Monitor Selection capability, the RTTM/RTLM services and the monitoring integration and automation backlog.
• Guide the Temperature Monitor Selection capability by setting selection logic, user workflow, data-source alignment and product direction based on packaging type, temperature range and customer requirements, supporting consistent monitor selection across the network.
• Maintain the improvement backlog for the RTTM/RTLM services, covering adoption, service performance, report generation time and success rate, customer visibility and integration reliability.
• Prioritise fixes for missing RTTM/RTLM URLs and other integration failures, including those caused by ghost ship units, previous device assignments, incomplete shipment closure, improper shipment creation and monitor status issues.
• Define business requirements and acceptance criteria for monitoring changes across TMS, X-Act, Customer Portal, Digital Control Tower, eMDM and downstream systems.
• Work with IT development teams on integrations and updates to TMS, X-Act, DCT and Customer Portal, keeping delivery aligned with agreed priorities.
• Support the digital setup of monitor ship units, which define monitor type, temperature range, pricing, RTTM/RTLM functions, reporting and Customer Portal visibility.
• Drive automated shipment creation, report generation and delivery, alerting and customer communications to cut manual handling.
• Work with Operations and Customer Service to test monitoring workflows, collect feedback and improve usability.
• Partner with QA, Cold Chain Packaging, Procurement, Packaging Fleet Management and vendors when delivery depends on qualification, documentation, pricing, ship units, device onboarding or system readiness.
• Work with the Product Owners for Digital Control Tower and Cold Chain Intelligence on proactive shipment management and dashboard strategy.

Requirements

• At least 5 years in product ownership or product management, with a solid record in agile teams.
• Experience owning a roadmap, prioritising a backlog for digital products or services, and writing business requirements and acceptance criteria.
• Experience working with IT development teams on system integrations across several platforms.
• Strong stakeholder management and the ability to influence without formal authority in a global, matrixed organisation.
• An analytical approach, using data and KPIs to set priorities and measure results.
• Comfort working across cultures and time zones.
• Knowledge of logistics systems such as TMS, customer portals, or IoT and real-time tracking solutions (highly desirable).
• Experience in regulated industries such as pharma, healthcare or logistics (highly desirable).
• Agile or product certifications such as CSPO or SAFe PO (a plus).
• English at C1 level or higher, written and spoken (required). Additional languages (a plus).

Conditions

Full-time position.

Hybrid working based in Madrid or London.

Competitive compensation.

Benefit offerings outside the US may vary by country and follow local market practice, and eligibility and start dates may differ for some benefits and for team members under collective bargaining agreements.

The role is with an affiliate of the company.

Benefits

• Own a high-visibility digital capability that is central to the value the business offers customers, with real decision-making authority.
• Help shape the next generation of shipment monitoring and visibility.
• Work internationally with global teams and gain exposure to senior leadership.
• Join a re-built, product-led IT function driving digital transformation.
• Competitive compensation.
• Contribute to a purpose-driven business delivering essential pharma logistics.