Product Manager

Description

You will lead a cross-functional team made up of product, user experience, engineering and data science members, working to solve the company's business problems and deliver on its product strategy.

The company serves more than 11,000 health care and human service organizations. Its platform uses assessments to find skill gaps and closes them with personalized online learning drawn from over 7,000 courses that meet accreditation, state and federal requirements.

Responsibilities

• Develop and improve products by matching business goals with technical needs, studying customer and product data, turning customer insights into concrete initiatives, setting the rollout approach and managing risk.
• Lead discovery work to learn what customers need, where the opportunities lie and what problems they face.
• Analyze data on current product performance to move key user metrics.
• Plan development milestones with the Scrum team and keep stakeholders aligned on business outcomes.
• Give the development team business and market context.
• Set the priority order of the development backlog.
• Work with clients to gather and act on their feedback.
• Write detailed requirements, including user stories and acceptance criteria.
• Lead refinement and sprint planning.
• Run demos for both technical and business audiences.
• Write product documentation such as release notes, FAQs and launch briefs.
• Take part in commercialization and go-to-market work for products, features and acquisition migrations.
• Help improve product management practices across the platform.
• Other duties as assigned.

Requirements

• Proven record of delivering solutions to business problems, weighing risks and data when setting priorities.
• Proven record of working constructively and collaboratively with engineers, designers and company leaders.
• Experience with agile development, UX and customer discovery.
• Experience planning features and business strategy and taking new products to market.
• Understanding of the business needs of internal teams such as sales, engineering and marketing.
• Understanding of current technologies and how they apply to healthcare business problems.
• Self-starter who can get work done with little supervision and drive results across cross-functional teams.
• Strong written and spoken communication, solid presentation skills and a proven ability to run effective meetings.
• Strong interpersonal skills and a demonstrated ability to get results through influence.
• At least 2 years of product management experience in SaaS, healthcare or both.
• Bachelor's degree.
• Ideally, a degree in computer science, a technical field or a healthcare specialty.

Conditions

Hybrid role based at the Morrisville, NC headquarters near Raleigh-Durham airport, with about 30 days per quarter in the office.

You must live in North Carolina within a commutable distance of the office, roughly a 1-hour commute.

Applicant information is handled confidentially under EEO guidelines.

Application data is processed under the GDPR and the BDSG for recruitment purposes, with retention set by local statutory limits.

Benefits

• Health and wellness package including a strong 401k match, flexible PTO and a generous, inclusive parental leave policy.
• The company pays the employee share of the monthly healthcare premium.
• Choice of onsite or remote work days.
• Employee Resource Groups open to everyone.
• Comprehensive onboarding into the company, its customers and its culture.
• Opportunities for growth, career advancement and internal moves in line with changing business needs.
• Development programs including leadership, professional development curricula and Nanodegree options in technology and data science.
• Professional development through conference attendance and groups such as NC Tech.
• Free coffee and pastries at the onsite coffee shop.