Product Manager, Savings - Everyday Banking Products

Description

Job family group: Customer Solutions. Application deadline: 11/29/2026.

This Product Manager, Savings role sits in the Day-to-Day Banking Products team inside Canadian Personal Banking and reports to the Senior Manager, Savings.

The job helps the company's Savings portfolio perform well and change over time through stronger product features, pricing and policy delivery, operations, controls, reporting and frontline support.

The goal is better customer experience, portfolio results and sustainable profit. You will find operational problems and their causes, then use data, automation and technology to cut manual work, improve service levels and fix recurring customer and frontline issues.

Success takes analytical and technical strength, sound product judgement and a hands-on style. You will work with Frontline, Operations, Technology, Digital, Finance, Risk, Compliance, Legal, Analytics, Marketing and other product teams.

Responsibilities

• Turn business, customer, frontline, operational and control needs into clear requirements, process designs and implementation plans.
• Define requirements and help design, deliver, test, launch and manage new Savings products and offer features over time.
• Find ways to simplify or modernise current workflows, tools, controls and customer or employee experiences.
• Work with Technology, Digital, Operations and delivery teams so solutions scale, can be supported and match business goals.
• Manage Savings pricing end to end, covering interest rates, promotions, service charges and fees, while weighing customer value, competitor position and portfolio economics.
• Analyse pricing, performance, customer and financial data to recommend moves that grow balances, revenue, net interest income and profitable portfolio returns.
• Run pricing changes through governance, approvals, system build, communication, validation and post-launch monitoring.
• Write business cases and executive-ready recommendations that show customer, financial, operational and risk effects.
• Build and improve recurring reports, dashboards and management information on portfolio performance, pricing, risk, service levels and escalations.
• Use advanced Excel, SQL or similar query tools, and Power BI, to analyse data and produce useful insights.
• Raise data quality and reporting accuracy, automate work, and give the Savings team and key partners self-serve information.
• Use Power Automate and related tools to streamline manual steps, alerts, approvals, tracking and recurring team routines.
• Set metrics that show whether process and capability changes cut effort, escalations and turnaround time.
• Help manage complex Savings customer and frontline issues that need product, policy, pricing, process or system knowledge.
• Coordinate investigation and fixes with frontline, operations, technology, risk and other partners, keeping ownership, communication and good customer outcomes clear.
• Use operational data, service metrics, customer feedback and recurring issue patterns to find root causes and wider fixes.
• Drive lasting fixes through process redesign, automation, clearer policy, stronger controls, frontline guidance, training or system changes.
• Build feedback loops and reports that prove gains in efficiency, service, issue prevention and customer and employee experience.
• Build strong working relationships with branch, contact centre, digital and operations partners to learn their pain points and improve how Savings products are supported and serviced.
• Give clear product guidance and help create frontline communications, job aids, procedures and training materials.
• Set up structured ways for frontline staff to give feedback and use it to shape product, policy, process and capability changes.
• Speak for the Savings product team in operational forums and make sure frontline impact is weighed in business decisions.

Requirements

• 3+ years in retail banking product management, product operations, business analysis, operations, process improvement or a related field.
• Financial services experience: strongly preferred.
• Knowledge of retail banking frontline and servicing operations: an asset.
• Familiarity with frontline systems, workflows and escalation processes: a strong asset.
• Experience turning business and operational needs into requirements, process changes, controls, reporting or technology-enabled solutions.
• Experience with product policy, pricing, risk management, operational issue handling and cross-functional delivery.
• Experience building dashboards, management reporting, performance measures and executive-ready insights.
• Experience with large or complex datasets and with investigating data, process or system problems.
• Advanced Excel skills, including complex formulas, PivotTables, data validation, data modelling, Power Query and automation. VBA or macro experience: an asset.
• Working knowledge of SQL or another query or programming language to extract, reconcile, analyse and validate data.
• Hands-on dashboard and visual reporting in Microsoft Power BI or a comparable business intelligence tool.
• Experience with Power Automate and other Microsoft 365 tools to automate work and improve team productivity.
• Ability to learn complex products, processes, data and systems quickly and apply them to real business problems.
• Analytical, problem-solving and root-cause skills, leaning toward practical, scalable answers.
• Strong customer and frontline focus, with sound judgement on complex or sensitive escalations.
• Strong stakeholder management and influencing skills across functions.
• Clear verbal and written communication, including concise business cases, process documentation and executive presentations.
• Strong organisation, ownership and attention to detail, with the ability to juggle several priorities in a busy setting.
• Continuous-improvement mindset and interest in using data, technology and automation to cut manual work and improve outcomes.

Conditions

Pay range: $70,000.00 to $150,000.00.

Salaried position.

This is the company's pay range and pay type for the role.

Pay varies by location, skills, experience, education and qualifications, and may include a commission structure.

Part-time pay is pro-rated by regular hours worked.

For commission roles, the listed salary is the expected target for the first year in the position.

Location: 33 Dundas Street West.

Accommodation is available on request for any part of the selection process.

Benefits

• Total compensation may include performance-based incentives, discretionary bonuses and other perks and rewards.
• Health insurance.
• Tuition reimbursement.
• Accident and life insurance.
• Retirement savings plans.
• Full benefit details are on the company's total rewards page.