Product Manager

Description

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

The Product Manager is responsible for the planning and execution of ConnectWise platforms, from gathering requirements, designing technical and functional specifications, managing the product backlog, and coordinating development efforts through to implementation and subsequent support. This role works in partnership with cross functional teams to coordinate and enhance development efforts, aid partners in product navigation, and find effective solutions.

Essential Duties & Responsibilities:

Provides support to the Product Management team, with a high attention to detail

Researches, analyzes, and documents findings

May coach, review, and/or delegate work to other team members

Defines and drives the business plan, strategy, and positioning of the products to align to corporate growth strategy

Collaborates to discover solutions to identified problems, using sound judgement to assess risks, and to lay out the value of your solution in a well-structured, data-informed, written narrative

Proactively identifies market opportunities and performs analysis to understand the competitive landscape, trends, and emerging opportunities

Interacts with customers and prospects to define market requirements and communicates the needs to the development team

Monitors product performance to evaluate adoption rates, user experience, and production issues

Prioritizes the product backlog in conjunction with overall business and partner needs

Represents ConnectWise in all partner engagements, events, conferences, and other venues

Knowledge, Skills, and/or Abilities Required:

Ability to manage large projects and processes independently with limited supervision

Recognized subject matter expert of applicable work area

Ability to situationally adapt and understand new technology/processes as per business and partner requirements

Strong communication and presentation skills (verbal and written) with the ability to effectively communicate with both technical and non-technical partners

Ability to work in rapid pace environment with multiple projects, while maintaining high quality work

Demonstrated commitment to partner and team-oriented management

Familiarity with software development, database, server/client, and similar technical concepts

Demonstrated understanding of the techniques and methods of modern product management

Must be detail-oriented and able to work on multiple priorities simultaneously

Knowledge of MSDP industry

Preferred: Knowledge of Agile Methodology, software development life cycle, and Atlassian Product Suite

Educational/Vocational/Previous Experience Recommendations:

Bachelor’s degree in related field or related business experience

5+ years relevant experience

Preferred: Experience in ConnectWise PSA application

Conditions

On-site/Hybrid/Remote depending on location

0-10% travel may be required