Product Manager 2

Description

The company has built a no-code network automation platform used by more than 2,500 large enterprises and managed service providers, founded in 2004. The platform helps IT operations teams scale hybrid multi-cloud connected networks by automating diagnostic troubleshooting, outage prevention and protected change management.

This is a Product Manager 2 role that acts as the link between product, marketing and go-to-market teams. You will turn product strategy into clear positioning, lead cross-functional launches and make sure the platform meets customer needs and market opportunities. The role suits someone with strong technical grounding, analytical skill, storytelling ability and drive to execute in a fast-moving, AI-driven market.

Responsibilities

• Own the roadmap and backlog for a defined product area, weighing customer needs, technical limits and business priorities.
• Research customers, the market and competitors to find problems worth solving, and turn findings into clear recommendations.
• Write user stories, requirements and acceptance criteria, and keep feature documentation and internal knowledge resources up to date.
• Collect and synthesize feedback from customers, Sales and Support, and convert it into ranked product improvements.
• Work with Engineering, Design and QA from planning through release, tracking progress, managing scope trade-offs and clearing blockers.
• Maintain roadmaps and timelines for your area and keep stakeholders informed about status, risks and changes.
• Lead launches for small and mid-sized features and support major ones with Product Marketing and Customer Success, covering launch readiness, internal enablement and customer documentation.
• Check features against requirements, work with QA and Engineering on issue triage, and ensure releases meet usability and quality standards.
• Define success metrics for your features, analyze usage and adoption data, and use the results to guide iteration.
• Track network automation, competitors and AI trends that affect your product area.
• Perform other related duties as assigned.

Requirements

• Bachelor's degree in Business, Computer Science, Engineering or a related field, or equivalent practical experience.
• 2+ years of professional experience in product management or a closely related role (such as product operations, business analysis, technical program management or solutions consulting) at a software or technology company.
• Experience taking features from idea to launch with an engineering team, including writing requirements and prioritizing a backlog.
• Strong analytical and problem-solving skills, with comfort using data to assess decisions and measure outcomes.
• Strong written and verbal communication, able to explain technical concepts to varied audiences.
• Ability to work across Engineering, Design, Sales, Marketing and Support and influence people without direct authority.
• Ability to juggle several priorities and deliver with limited supervision.
• Proficiency with product and collaboration tools such as Jira, roadmapping tools, spreadsheets and presentation software.
• Interest in networking, IT operations or automation.
• Experience with SaaS, enterprise software or AI/automation products.
• Familiarity with networking or IT operations concepts.
• Experience with product analytics tools.

Conditions

The estimated base salary is $95,000 to $115,000 plus potential bonus. The actual pay may vary based on factors including market rates and individual qualifications assessed objectively during interviews.

The salary range is a guideline and may change.

The company conducts holistic, individual background reviews in line with applicable laws for all hiring decisions.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law face criminal penalties and civil liability.

The company welcomes applications from all interested and qualified candidates.

Benefits

• Total compensation covers cash pay and a broader benefits package, including RRSP and medical and dental coverage. Ask your recruiter for details on the Total Rewards approach.