Observability & Event Intelligence - Senior Engineer

Description

The company is a global financial markets infrastructure and data business headquartered in the UK, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific.

It employs 25,000 people, more than half of them in Asia Pacific, and has supported financial stability and growth for over 300 years.

This Senior Associate role sits on the Observability platform team in I&C Digital Operations, based in Bucharest, Romania. The team builds and runs the company's observability platform and works with cloud, tooling, application and operations teams to gather requirements and deliver standardised, cost-efficient features quickly.

The company is investing in observability and event intelligence and wants observability to become a core practice across the organisation. The role focuses on Datadog and/or other observability tools, and the team values innovation and ownership.

Responsibilities

• Set and enforce governance, standards and platform reliability.
• Manage identity, access and RBAC policies.
• Link workflows to change, incident and problem management.
• Evaluate and roll out new features, weighing their costs and risks.
• Build self-service onboarding, offboarding and use cases.
• Set platform limits and apply guardrails.
• Handle L3 support cases and complex troubleshooting.
• Act as the link between vendor engineers and internal technical teams.
• Build and ship features for the Observability platform.
• Roll out OpenTelemetry (OTEL) for standard instrumentation, distributed tracing and metrics collection.
• Set up SaaS tools such as Datadog, BigPanda, Cribl, Splunk and ServiceNow integrations.
• Streamline and automate workflows to improve efficiency and follow modern SDLC practice.
• Work with internal teams on system, platform and tool integrations, and write SOPs for support.
• Script provisioning and integrations as infrastructure as code, using Terraform, Python and REST APIs.
• Build and maintain CI/CD pipelines for delivering platform features.
• Investigate new observability products, run proofs of concept and draw up implementation roadmaps.
• Improve platform usage and cost by planning with platform and application teams.

Requirements

• 10-12 years in technology development, with solid cloud experience.
• 2-3 years working with observability platforms such as Datadog, Splunk, Dynatrace or similar.
• Experience implementing and running open-source tools such as ELK, Grafana, Prometheus, Vector and Jaeger.
• Hands-on work with SaaS tools: Datadog, BigPanda, Splunk and ServiceNow integrations.
• Strong skills in GitLab, Terraform, Python, CI/CD and shell scripting.
• Good grasp of ITSM, ITIL, and Agile or Scrum.
• Proven record of writing monitoring, logging and observability standards that scale to hundreds of application teams while keeping costs down.
• Strong cloud knowledge, mainly Azure, then AWS.
• Demonstrable experience integrating systems, metrics, logs and applications with monitoring and APM tools, and building real-time dashboards and analytics.
• Professional qualification or equivalent in Cloud Engineering, Computer Science or a related field.
• Strong collaboration and communication skills, which are essential.
• Experience with New Relic or Grafana-Prometheus is beneficial.

Conditions

Based in Bucharest, Romania.

Hybrid working: blended, digital first.

Work arrangements are open to discussion.

The company is an equal opportunities employer and does not discriminate on protected grounds.

Benefits

• Continuous learning opportunities in a collaborative, growth-oriented environment.
• Tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
• Opportunities to get involved with the company's charity foundation through fundraising and volunteering.