Network Engineer - Tier 3 - Intelligence Community

Description

The Enterprise Communications Services 3 (ECS3) program supports an intelligence customer at sites across the continental US and overseas.

The work covers designing, transitioning, running, and steadily improving the customer's local area networks (LANs), CAN, and unified communications (UC) services.

Projects include technology modernization, tech refresh, and Capital Equipment Replacement Program (CERP) activities.

Responsibilities

• Work hard, complex support cases with NOC and operations staff, and lead platform upgrades.
• Act as a senior member of the network team by coordinating which tickets are accepted and how they are resolved.
• Write technical resolution reports for critical network outages.
• Apply system patches and IAVA patches to network routers and switches.
• Carry out IOS and software upgrades.
• Write, review, and publish Standard Operating Procedures (SOPs) for network operations in the KM system.
• Diagnose system failures and access problems affecting network services.
• Watch network performance, track usage, and produce capacity planning reports.
• Build and keep current the IP address allocation tables.
• Suggest changes that make network monitoring, management, and daily operations more efficient.
• Apply past solutions and knowledge articles to find and implement workarounds.
• Update knowledge articles and answer how-to questions.
• Add solutions to the Solutions database to support knowledge management.
• Coordinate engineering design data calls.
• Lead new or enhanced network builds, installations, and technical refresh projects at a site or locale.
• Work independently while leading the rest of the network team.
• Investigate difficult problems by gathering detailed information, analyzing it, and finding creative solutions that work across the enterprise.
• Resolve network tickets and help close them across the NOC staff, including: initial classification of service requests by type, sub-type, location, device, and priority; using administrative access to provision switches, routers, VLANs, and crypto; researching errors, incidents, and problems through incident analysis; routing requests to the right organization; running root cause analyses; and completing fixes tied to incident tickets.
• Configure, deploy, manage, and maintain the network monitoring systems that technicians use to keep services available and performing well.

Requirements

• High school diploma or GED plus 14 years of experience, or an associate degree plus 12 years, or a bachelor's degree plus 10 years, or a master's degree plus 9 years.
• Current IAT II level certification.
• Active TS/SCI clearance. The company can sponsor the polygraph, which must be completed before you can start work.

Conditions

Full-time, regular position with no travel required.

Based at CONUS and OCONUS operating locations.

The position depends on funding and may not be filled right away. Applicants may also be considered for other open roles at the company.

Salary depends on factors such as location, Federal Government contract labor category and wage rates, relevant experience, specific skills, education, and certifications.

Proposed salary range: $86,600 to $181,800.

Benefits

• Flexible time off that lets you take the time you need.
• Healthcare, wellness, financial, and retirement benefits.
• Family support and continuing education.
• Access to learning and development resources.