Network Engineer (Game Support)

Description

The company is a subsidiary of Sony Group Corporation and builds the hardware and network services behind a major console brand, reaching more than 100 million people.

It is also an entertainment company that owns well-known intellectual properties.

The Developer Technology Group combines specialists in graphics, systems, submission and network technologies to help game developers and publishers solve technical problems, improve their development work and release content on the company's platforms.

The Network team gives first- and third-party developers and publishers technical guidance on network services, APIs, tools and related technologies.

Responsibilities

• Give developers and publishers on every platform technical support and guidance through the support portal, online channels, on-site visits, training sessions and industry events.
• Build and keep up your knowledge of network services, APIs, tools and technologies, and help partners read the documentation and implement solutions correctly.
• Look into technical issues, find suitable fixes and escalate to the right internal teams when needed.
• Work with teams across the company's regions to solve partner problems and design changes that make development easier.
• Act as the technical link between developers, publishers and internal groups such as Third Party Relations, Store Operations, Consumer Services, Policy, Product and SDK.
• Collect and write up partner feedback, repeated technical problems and improvement ideas, then pass them to engineering and product teams.
• Help improve developer-facing tools, services, documentation and internal processes.
• Take part in project and software work, such as enhancing existing tools, building new solutions and automating internal workflows.
• Run technical training and presentations for developers and publishers, including at partner meetings and developer events.

Requirements

• Familiarity with programming and scripting languages such as JavaScript, Python, C/C++, XML or HTML.
• Familiarity with APIs, web services, networking concepts or online service technologies.
• Experience in digital technologies, software development, technical support or the gaming industry.
• Strong problem-solving and analytical skills, with a methodical way of investigating complex issues.
• Excellent verbal and written communication, with the ability to explain technical ideas clearly to different audiences.
• Strong organization and time management, with the ability to juggle several priorities and work across teams and time zones.
• Ability to work well in an international and multicultural setting.
• Proactive, collaborative and approachable, with good relationship-building skills.
• Flexible and adaptable, able to respond well to shifting priorities and requirements.
• Strong attention to detail.
• A bachelor's degree or equivalent practical experience.
• Experience in developer relations, developer support, technical support or another partner-facing technical role.
• Experience building internal tools, utilities or automation.
• Experience with game development, production or release management.
• Experience delivering technical training, presentations or developer-facing documentation.
• An interest in emerging technologies, online gaming, network services and wider industry trends.

Conditions

You will work across time zones and travel for on-site visits, training and industry events.

The company runs background checks at the offer stage for all new hires, which may include criminal background checks for some roles, and will process personal information for them.