NCIS Help Desk Analyst Tier 1 | Active Top Secret clearance

Description

This is a Help Desk Analyst Tier 1 role on the IT Technology Development division team, part of the ITD organization supporting the Naval Criminal Investigative Service (NCIS) in Quantico, VA. The requisition is regular, sits in the Technical Support Services job family, and requires no public trust clearance.

NCIS has about 2,000 personnel, with 700 at headquarters and the rest at offices worldwide. It is the Department of the Navy component mainly responsible for criminal investigation, law enforcement, counterterrorism, counterintelligence and cyber matters.

The company is a global technology and professional services firm that serves US government, defense and intelligence agencies. It has about 26,000 staff, operates in more than 50 countries, and works in AI, cloud, cyber and software development.

Responsibilities

• Open and resolve service requests and problem incidents.
• Help internal and external customers with hardware, software, network, system and application access, and telecom issues, by phone or self-service ticket.
• Diagnose, identify, isolate and analyze problems using historical database records and sound problem-solving.
• Pass calls to product line, application or system support specialists when needed.
• Keep records and tracking databases accurate and up to date.
• Flag recurring problems and patterns to management.
• Work with system administrators and developers until services and incidents are complete.
• Deliver strong customer service across all organizational levels and situations.

Requirements

• At least 2+ years of related experience, such as help desk support, IT end user support or IT help desk work.
• An active Top Secret clearance is required.
• CompTIA Security+ CE certification is required.
• Hands-on experience with Cisco switches and routers.
• A high school diploma is required. An AAS degree is preferred.
• US citizenship is required.

Conditions

Onsite work in Quantico, VA.

40 scheduled hours per week.

No travel required.

The likely hourly rate is between $22.95 and $31.05. This is not a guarantee of pay. Salary is set by experience, geographic location and possibly contract terms, and may fall outside this range.

Identity verification uses biometrics and AI to confirm authenticity and prevent fraud. You must be on camera for virtual interviews, your photo may be taken, and by continuing you consent to collection, processing and use of your biometric data for identity and security purposes.

The company is an equal opportunity employer that welcomes individuals with disabilities and protected veterans.

Benefits

• A career tool that uses AI to suggest career steps and learning opportunities.
• An internal mobility team to help you reach your career goals.
• Medical plan options, some with Health Savings Accounts, plus dental and vision plans.
• A 401(k) plan with company match, letting you contribute pre-tax or post-tax dollars up to IRS annual limits.
• Full flex work weeks where possible.
• Paid time off including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• Short and long-term disability, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance, provided or available.
• A military-friendly workplace.