Marketing Automation (SFMC) Engineer

Description

The team is inclusive and collaborative, and sits within the business technology group of a large biopharma company, where the work supports digital transformation.

The role is a technical expert position that independently finds, builds and improves data, software or technology solutions for pressing business needs.

You will keep improving current methods and read literature and public material to complete assignments.

The role calls for broad skill across software development, data warehousing, statistics, machine learning and technology infrastructure, including servers, storage, networking and virtualized or cloud environments.

Engineers are aligned to one area: information, software, data or infrastructure.

Responsibilities

• Administer the Salesforce Marketing Cloud (SFMC) platform and its data operations at a high level, keeping the platform and its capabilities available and monitoring issues.
• Build and maintain high quality SFMC capabilities that match business and platform priorities, using platform SDKs, development tools and APIs, and watch live capabilities and fix problems.
• Work with platform teams, platform operations partners and Salesforce Signature Support to resolve tickets by priority and SLA.
• Implement and test assigned platform and data work on time and to a high standard, following the software development lifecycle so documentation and implementation are accurate and complete.
• Work with internal and external stakeholders to clarify requirements for platform work and to resolve platform operations issues.
• Give fast ad hoc technical support to stakeholders building campaigns on SFMC.
• Carry out ongoing governance, administration and maintenance of the connected marketing activation platform.
• Suggest process changes that improve how the platform is developed and run.
• Provide strong client service and manage tasks well, communicating clearly with both business and technical colleagues.

Requirements

• Bachelor's degree with 5 years of experience, or Master's degree with 4 years of experience.
• 3+ years of hands-on development on marketing automation platforms such as Salesforce Marketing Cloud, Adobe Campaign or equivalent, with deep knowledge of their studios and modules.
• Strong experience connecting marketing automation platforms with CRM, marketing and data platforms, including SOAP and REST APIs.
• Strong client-facing experience, with a record of delivering technical work and communicating about it.
• Preferred: at least one Salesforce Marketing Cloud certification.
• Preferred: experience with data profiling, integration and visualization, and with tools and languages such as SQL and SNF.
• Preferred: experience building and deploying CRM or marketing campaigns.
• Preferred: intermediate or advanced understanding of HTML, CSS, JavaScript, JSON, AMPscript, SSJS and SQL, and how they are used in SFMC.

Conditions

The role is hybrid and requires 3 days a week in the Mettawa, IL office.

Candidates who do not live locally or within commuting distance would be expected to relocate.

The role is eligible for short-term incentive programs.

Pay range applies only where state or local law requires pay disclosure: the range is the base pay the company expects in good faith to pay for this grade at posting, individual pay depends on factors such as location, and the company may pay more or less than the range and may change it.

Equal opportunity employer; US and Puerto Rico applicants can find details on the company's equal employment opportunity page.

Benefits

• Comprehensive benefits including paid time off (vacation, holidays and sick leave), medical, dental and vision insurance, and a 401(k) for eligible employees.
• Any bonus, incentive or other compensation is at the company's discretion until it is paid and may change in line with applicable law.