Manager, Product Manager - Case Servicing

Description

This is a Manager, Product Management role for Case Servicing Strategy at a company that is rebuilding its product practice for the digital era.

Customers expect servicing that is digital first, intelligent, and available across every channel. The company is moving its servicing experiences toward that standard, and this role helps decide where to focus.

Responsibilities

• Review the full servicing landscape to find the opportunities with the highest leverage.
• Prepare new servicing experiences so they are ready for development.
• Lead discovery and ideation work.
• Manage many stakeholders and pick up new business areas quickly.
• Work with other product managers and technology teams to get solutions built.

Requirements

• Hold a bachelor's or master's degree in a quantitative field such as statistics, economics, operations research, analytics, mathematics, computer science, computer or software engineering, mechanical engineering, information systems, or a related field, or in business or marketing, or be working toward one that will be complete by the scheduled start date.
• Alternatively, hold a bachelor's degree in any field and have at least 3 years of product management experience.
• Put customers at the center, understanding both internal and external needs to reimagine and innovate solutions.
• Focus on business leverage and strong execution to deliver outcomes that matter.
• Use technology to build innovative, resilient solutions that create value in the near and long term.
• Solve complex problems and reduce product risk along the way.
• Lead cross-functional teams on customer problems and keep the organization aligned.
• Bring a versatile, do-it-all mindset.
• Preferred: experience turning business strategy and analysis into consumer-facing digital products.

Conditions

Full-time annual base pay for Manager, Product Management: McLean, VA $164,800 to $188,100; New York, NY $179,700 to $205,100; Richmond, VA $149,800 to $171,000; Wilmington, DE $149,800 to $171,000.

These ranges apply only to work performed in those locations and reflect the most the company will pay at the time of posting.

Part-time pay is prorated to the agreed regular hours.

Candidates hired in other locations receive the range for that location, and the exact salary is stated in the offer letter.

The role is eligible for performance-based incentives, which may include cash bonuses and/or long-term incentives, and may be discretionary or non-discretionary depending on the plan.

The company will not sponsor a new applicant for employment authorization for this position at this time.

Applications will be accepted for at least 5 business days.

Agencies should not submit candidates.

The company is an equal opportunity employer, including disability and veteran status, and considers qualified applicants with criminal histories as applicable law requires.

Benefits

• Comprehensive, competitive health, financial, and other benefits.
• Eligibility depends on full-time or part-time status, exempt or non-exempt status, and management level.