Manager, Member Marketing Operations

Description

You will keep member marketing campaigns that grow engagement and retention running smoothly, bringing clear structure, timely communication and process improvements to every stage from planning through launch.

The role suits someone careful with detail who acts before being asked and enjoys keeping complicated marketing operations on track.

The company is a luxury health, wellness and hospitality business that runs premium, immersive clubs where performance, design and hospitality come together. Team members are given real responsibility, learn hands-on, and can build long-term careers.

Responsibilities

• Run projects in Monday.com: build and maintain standard templates, make sure updates are logged on time, and refine workflows so launches stay clear and consistent.
• Own the master member marketing content calendar, linking key messages, campaigns and launch dates.
• Write clear, accurate and timely communications for the field team to support campaign, promotion and operational rollouts.
• Lead retrospectives after each launch, track sentiment weekly, analyse results, and turn them into insights and recommendations.
• Prepare weekly operations review decks covering initiatives, performance, blockers and next steps for leadership.
• Run weekly status meetings: set agendas, follow up on actions, and keep cross-functional teams aligned and accountable.
• Write and update operating documents on team workflows, campaign management and best practices so work scales efficiently.
• Draft briefing content for internal and field newsletters, checking accuracy and consistency with marketing priorities.

Requirements

• Bachelor's degree in Marketing, Communications, Business or a related field.
• 5+ years in marketing operations, project management or integrated campaign execution.
• Hands-on skill with Monday.com or comparable project management tools.
• Strong written and verbal communication.
• Able to juggle several projects at once and meet tight deadlines.
• Analytical, organised and process-minded, with a bias toward action.
• Communicates well, collaborates easily, and builds accountability in others.
• Spots needs early, solves problems, and brings clarity to murky situations.
• Good at structuring and scaling operations across many kinds of stakeholders.
• Enjoys refining processes so teams work more effectively and stay aligned.

Conditions

Must have a legal right to work in the United States.

The company is an equal opportunity employer, and candidate information is kept confidential under EEO guidelines.

Other duties may be assigned as needed to keep the department running properly.

Benefits

• Competitive salary and benefits, plus industry-leading commission opportunities for club employees.
• Complimentary club membership.
• Perks and incentives across products and services, including Personal Training, Pilates, Spa and Shop.