Manager Customer Engineer

Description

The company makes materials science and engineering equipment used to build most new semiconductor chips and advanced displays worldwide, and it supports the AI and next-generation chip industries.

This role manages a district of customer engineers and owns the customer relationship across that district.

Responsibilities

• Build and maintain relationships with the key people in your district at every level, and visit customers regularly.
• Manage, coach and direct the customer engineers in your district, including salary and career planning, performance reviews, objective setting and corrective action where needed.
• Hold formal team updates on business changes, new hires and new products, and invite guest speakers when useful.
• Serve as the main contact for the product divisions covering technical support, training, spare parts and reliability.
• Track the CSD award program and its quarterly results, and make sure every new engineer has an assigned mentor.
• Run the escalation procedure when issues arise.
• Plan accounts with the district sales engineer, provide support plans for system sales to CSD management, sales and field engineering, and own the district financial forecast and cost efficiency, measured by financial results.
• Plan, report on and carry out system installations, including pre-facility and start-up meetings and identifying process support needs.
• Manage the RMA process, measure engineer effectiveness, keep customer engineer hour tracking accurate and up to date, and cross-check and sign off hours and take corrective action with engineers.
• Apply knowledge of your job family and basic awareness of related families, use judgment to solve day-to-day technical and operational problems, and use tact when handling sensitive issues.
• Improve your team's efficiency by understanding how it connects with closely related areas, and affect its quality and effectiveness and its contribution to the business unit.
• Set daily priorities for your team and coach them to meet deadlines.
• Interact with outside customers, vendors or suppliers when needed.

Requirements

• Understand and follow the company's global Standards of Business Conduct at all times, and act with the highest ethical standards in line with its core values.

Conditions

Full time, regular employee.

Travel up to 25% of the time.

Eligible for relocation.

Based in Villach, Austria.

Salary range €64.000,00 to €88.000,00. Final pay depends on location, hire grade, job knowledge, skills, experience and internal equity. Candidates may also be eligible for bonus and stock award programs where applicable. For sales roles, the range is total target cash, meaning base salary plus target bonus at 100% goal achievement.

The company is an equal opportunity employer.

Benefits

• Comprehensive benefits package covering health and wellbeing at work, at home and beyond.
• Support for learning, personal growth and career development in a global company.