LN Venues, Director of Network Engineering

Description

You will report to the VP of Venue Network Services in a senior role leading network engineering. The job covers strategy, operations and reliability of network infrastructure across more than 150 live event venues in North America.

The company is a global live entertainment business with three units. Its ticketing unit sells over 620 million tickets a year for about 10,000 clients. Its concerts unit promotes more than 50,000 events a year for nearly 7,000 artists across 40+ countries. Its media and sponsorship unit links over 1,200 sponsors with roughly 145 million fans who attend its events each year.

Responsibilities

• Set the direction for designing, building, delivering and maintaining current and future technology for the network engineering teams, meeting both internal and external needs.
• Lead the network engineering team, grow its people, and raise skills and knowledge over time.
• Define and enforce infrastructure policies, standards, processes and methods.
• Create key performance indicators that show trends and report on the health and stability of infrastructure services.
• Keep up with AI and automation, and put practical ones to work to improve reliability, efficiency, incident response and the venue experience.
• Work with the Information Security team to meet compliance and security requirements and standards.
• Partner with the VP of Venue Network Services to understand business priorities and build a plan for bringing modern technology to the venues.
• Make sure managed service partners meet their agreed SLAs.
• Manage vendor and third-party relationships and keep them aligned with business goals.
• Deliver converged, reliable, scalable, high-quality services to the business and venues, covering network infrastructure, telecoms and other venue systems such as digital signage, CCTV and POD systems.
• Help create positive, memorable experiences for the company's customers, clients and partners.

Requirements

• Preferred: a bachelor's degree (BA or BS) in business, technology or a related field.
• At least 10 years in an IT services role at a large enterprise.
• At least 5 years managing an IT services team at a large enterprise.
• Deep knowledge of acquiring, installing, maintaining and managing networking, telecom and computer or server equipment.
• A proven record of leading and motivating a team, resolving conflicts within it, and negotiating well with internal and external groups to reach compromise and workable solutions.
• Strong ability to set vision and explain ideas, with excellent written and presentation skills to work effectively with internal customers, key stakeholders and technical leaders.
• Ability to reorder priorities quickly and still meet deadlines in a constantly changing business.
• Familiarity with call tracking systems for trend analysis, reporting and tracking internal SLAs.
• Extensive experience working with vendors to deliver services and results reliably.
• Ability to win cooperation from senior management and other departments.

Conditions

You may need to work off-shift hours, including evenings and weekends, to support or lead incident management during critical events.

Travel is expected about 10% of the time.

Benefits

• Health: medical, vision, dental and mental health cover for you and your family, a health care concierge, and flexible spending or health savings accounts (FSA or HSA).
• Personal time: free concert tickets, generous paid time off including paid holidays, sick time and personal days.
• Financial: a 401(k) with company match and a stock reimbursement program.
• Family: new parent programs including caregiver leave, plus fertility, adoption, foster or surrogacy support.
• Career: career and skill development programs, including the company's in-house school, tuition reimbursement and student loan repayment.
• Giving back: volunteer time off and a crowdfunding match.