This position serves as a strategic role in Global Programs & Operations leadership, driving business transformation through AI, automation, analytics and process innovation. This role identifies, evaluates and implements AI-driven solutions that improve operational efficiency, program effectiveness, productivity, decision-making and stakeholder experience. AI expertise is a core requirement for this role.
The Opportunity
You will translate business intent into system-level precision: domain models, state machines, integration contracts, and executable policy rules that AI agents and engineering teams can act on without interpretation gaps. You will own the full specification lifecycle — from stakeholder discovery through system design validation to behavioural sign-off — and you will set the standard others follow.
This is a role for someone who has experience in both the insurance business and technical dimensions of requirements in complex environments, and who is ready to apply that dual expertise at the frontier of AI-augmented enterprise delivery.
Responsibilities
Lead AI proof-of-concepts, pilots and adoption initiatives.
Take a leading role and motivate and mentor a multi-skilled team in aspects of business analysis and AI.
Identify, prioritise and develop AI use cases that improve business performance and operational efficiency.
Analyse business processes and design future-state workflows leveraging AI, automation and analytics.
Establish analysis standards, reusable artifacts and best practices for AI and automation initiatives.
Gather and document business requirements, process flows, user stories and functional specifications.
Partner with IT, business stakeholders and vendors to evaluate and implement technology solutions.
Support global programs and operational initiatives across multiple business functions.
Design AI-enabled dashboards, scorecards, chatbots and executive reporting solutions that deliver actionable insights.
Leverage AI tools to generate playbooks, training materials and knowledge assets.
Required Qualifications
12+ years of experience in Business Analysis, Program Operations, Business Operations, Strategy & Operations, Digital Transformation.
Insurance domain expertise across at least two of: commercial lines policy administration, claims, specialty, reinsurance, financial reconciliation, or regulatory reporting.
Minimum 3+ years of hands-on experience evaluating, implementing and leveraging AI technologies.
Experience with ChatGPT, Microsoft Copilot, Vertex AI, Gemini, AI Agents and workflow automation platforms.
Strong understanding of Generative AI, prompt engineering, AI-assisted content generation, Agentic AI frameworks and business process automation.
Excellent communication skills, stakeholder management and executive presentation skills.
Experience implementing AI governance, training and adoption programs.
Knowledge of Agile methodologies and product management practices.
Strong project management skills – capable of driving complex engagements with multiple stakeholders and competing priorities.
AI certification is a plus, Google AI Essentials, IIBA CBDA, etc.
Success Metrics
Increase adoption and utilization of AI-enabled solutions.
Deliver measurable business value and ROI from AI initiatives.
Reduce manual effort through automation and process optimization.
Improve operational efficiency, scalability and process consistency.
Improve stakeholder satisfaction and business outcomes.
Successfully lead transformation initiatives from concept through execution.
At the company, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At the company, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (the company) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At the company, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of the company’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
The company provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
Functional Area:
IT - Information Technology
American International Group UK Limited, Ireland Branch & the company Europe S.A. (Ireland Branch)