Junior End User Support Engineer

Description

The Warsaw office is home to some of the company's longest-serving developers, who have helped drive its growth. The new office marks a fresh stage for the team.

This role is the local IT contact who keeps the team productive during the move and from the first day in the new space.

You will work on your own in Warsaw while being part of the international End User Support group, supporting users together with colleagues in other locations in a technology-driven setting.

The company is a global sports technology business working where sports, media and betting meet. More than 1,700 sports federations, media outlets, betting operators and consumer platforms in 120 countries use its technology.

Responsibilities

• Give first and second line support to local users, diagnosing hardware, software and network faults
• Handle daily IT tasks such as setting up devices, installing software and managing access
• Run procurement, track assets, and pass escalations or larger improvement ideas to global IT
• Work with distributed teams and developers on critical systems and platforms
• Be the dependable, approachable IT person for the Warsaw site
• Build a working relationship with local office management to keep operations smooth over the long term

Requirements

• Hands-on experience in a comparable role
• Working knowledge of Microsoft tools, including Windows 11, Office 365, Azure and Intune
• Experience with asset management tools, JAMF and TeamViewer
• Experience with Microsoft antivirus products
• Support across Windows, macOS and Linux
• Familiarity with ITSM or ticketing systems such as ServiceNow or Jira
• Experience using AI tools
• Strong troubleshooting and communication skills, with fluent English
• A calm, positive approach under pressure and a drive to improve the user experience
• Comfortable working independently and owning a key function in a new, high-impact environment
• Strong customer service skills for supporting and communicating with users
• Able to collaborate in a remote team environment, sharing knowledge and helping colleagues
• Skilled at creating and maintaining documentation for processes and systems

Conditions

Office-first role on a fully on-site basis, with work in the office five days a week

Central Warsaw office, well connected by public transport

Benefits

• Dedicated time to learn new tools and apply them
• Use of the latest technologies in international, self-directed teams
• Multisport, private medical insurance and team events
• Chillout room with PlayStation, table football and inter-office darts tournaments
• English lessons with native speakers, if needed