Junior Dev Ops Engineer (Graduate) - Reuters Imagen

Description

Reuters Imagen is the cloud-native media asset management platform used by the world's largest sports organisations, broadcasters and news providers to manage, enrich and distribute large-scale, mission-critical video. Our customers include the Premier League, the International Olympic Committee, the NHL, the PGA Tour, ITN and The Independent, and our platform underpins Reuters Connect, the marketplace through which Reuters and its content partners deliver news video to thousands of media organisations worldwide.

The Reuters Imagen DevOps team deploys, operates and extends those customer platforms. We work across AWS and Azure, automate everything we reasonably can, and build the bespoke integrations that connect each customer's platform to the systems and partners around it. We are the people who get a new content partner from "we've agreed a deal" to "their video is live on Reuters Connect".

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here .

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More information about Thomson Reuters can be found on thomsonreuters.com.

Responsibilities

• Learn to deploy, configure, troubleshoot and maintain Imagen platform installations across multiple cloud environments, and become confident diagnosing issues across the full stack — application, database, storage, network and infrastructure.
• Onboard new Reuters content partners onto our platforms: configuring ingest pipelines, writing and testing XSLT mappings that transform partner metadata into the format Imagen ingests, and validating that content reaches Reuters Connect correctly.
• Integrate customer Imagen systems with Reuters Connect, following an established procedure covering platform configuration, API credentials, storage, workflows and delivery profiles.
• Maintain and extend infrastructure as code in Terraform, and the CI/CD pipelines that deploy our serverless ingest functions.
• Build the bespoke automation that surrounds a customer platform: watch folders and event-driven ingest pipelines, integrations against customer and third-party APIs, and scripts in Python and PowerShell that automate work which would otherwise be manual.
• Investigate failed ingests and platform incidents using logs, metrics and API responses, resolve them, and feed the fix back into code or documentation so it does not recur.
• Plan and run media migrations, moving large archives and their metadata between platforms and storage providers, and support the decommissioning of legacy systems.
• Document what you build and what you learn, on our internal wiki and in the repositories you work in.
• Work directly with Reuters content partner managers and internal stakeholders to understand requests, agree what is needed, and keep them informed
• Required Qualifications:
• This is a junior role. We expect you to have some hands-on exposure to the areas below, not deep expertise in all of them — through a placement, an apprenticeship, a first technical role, a degree, or serious self-taught projects. Curiosity and a methodical approach to problems matter more to us than a complete checklist.
• Working knowledge of at least one major public cloud (AWS or Azure) and a genuine interest in learning the other. We use both regularly, and dabble in others.
• Scripting ability in PowerShell and/or Python, and the willingness to become comfortable in both.
• Familiarity with SQL and relational databases (we use MySQL/MariaDB), enough to read and write queries against a live system.
• Version control with Git, and an understanding of branching and pull request review.
• Comfortable working with structured data formats — XML, JSON — and calling REST APIs.
• Strong analytical and troubleshooting skills, with the discipline to isolate a problem rather than guess at it.
• Clear written and verbal communication, including with non-technical stakeholders, and the confidence to ask questions early.
• Good organisational skills, with the ability to manage several pieces of work and keep people updated on progress.
• Preferred Qualifications:
• Any of the following would be an advantage, and everything here is something you will learn with us if you do not have it already:
• Infrastructure as code, ideally Terraform.
• CI/CD pipelines, ideally GitHub Actions.
• XSLT and XPath, or experience transforming data between schemas.
• Windows Server administration, IIS, and Linux fundamentals.
• Core AWS services: EC2, S3, Lambda, SQS, IAM, Secrets Manager, CloudWatch.
• Networking fundamentals: DNS, TLS and certificates, firewalls, VPNs, load balancing.
• Containers and orchestration (Kubernetes/EKS/AKS).
• Web server configuration (Apache).
• Monitoring, alerting and log analysis.
• An interest in video and media technology — codecs, containers, transcoding and delivery formats. No prior media industry experience is required; we will teach you this side of the domain.
• LI-FP3

Benefits

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact:  We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.