IT Technical Support

Description

The company is a global fintech firm that makes trading, risk management and processing software for capital markets, used by banks, asset managers, corporations and utilities worldwide.

The company has 19 offices and about 3,400 staff from more than 65 nationalities, who build, roll out and support its platform.

The team works as one global group, so you will be working on problems tied to a fast-moving, innovation-driven industry.

As an experienced IT technician, you will work on your own to help users, fix technical incidents and take part in workplace technology projects. You will work with specialist IT teams and vendors to deliver secure, dependable services within agreed service levels.

Responsibilities

• Diagnose and fix incidents and service requests on your own.
• Install, set up and support Windows 11 workstations, laptops, mobile devices, Microsoft 365 and peripherals.
• Support devices co-managed by Intune and Configuration Manager/SCCM, covering enrolment, compliance and policy fixes.
• Troubleshoot identity and endpoint security tools, including Active Directory, Entra ID, Windows Hello for Business, passkeys, Microsoft Authenticator and BitLocker.
• Support remote access tools such as GlobalProtect, Citrix and VPN solutions.
• Set up and troubleshoot Microsoft Teams meeting room equipment.
• Coordinate complex cases with specialist teams and vendors, helping with root-cause analysis and prevention.
• Write and maintain procedures, knowledge articles and operational documentation.
• Share your knowledge and help less experienced technicians when needed.
• Help with workstation migrations, operating system upgrades and security deployments, from testing and pilots through rollout and post-deployment support.
• Track project activities, risks and user impact, and report progress to the relevant stakeholders.
• Take part in scheduled support shift coverage.

Requirements

• 3 to 5 years of experience in end-user, workstation or ServiceDesk support.
• Strong troubleshooting skills across Windows 11, Microsoft 365, hardware and peripherals.
• Practical experience with Intune, Configuration Manager/SCCM, endpoint compliance, Active Directory and Entra ID.
• Working knowledge of Windows Hello for Business, passkeys, BitLocker, Windows LAPS and remote access technologies.
• Experience with an ITSM platform such as ServiceNow.
• Experience on endpoint, workplace or security projects, including testing, deployment and post-deployment support.
• Ability to handle incidents and project tasks independently while balancing priorities and deadlines.
• Strong analytical, documentation, coordination and communication skills.
• Fluent French is mandatory.
• Good professional English is required for documentation and communication with international teams and vendors.
• An IT degree or equivalent practical experience.

Conditions

Equal opportunity employer.