Technical Support Engineer - night shifts

Description

Playson is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. We offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators.

Due to the dynamic growth, we are excited to invite a Technical Support Engineer for night shifts with a relevant background to apply for the role in our Integration Department.

Technical Support Engineers at Playson is responsible for a full customer support service of our current partner's integrations.

To succeed in the advertised role, you have:

ready for only night shifts

Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)

A proactive, client-focused attitude and strong work ethic

Strong problem-solving and troubleshooting skills

Effective communication skills, both written and verbal

At least Upper-Intermediate English (written and spoken)

Eagerness to learn quickly and grow technically

Working knowledge of XML and JSON

Basic experience with Git and version control workflows

Understanding of API protocols (e.g., REST)

Awareness of the software development lifecycle (SDLC)

Would be beneficial to know:

Familiarity with the iGaming industry

Hands-on software development experience with Java, C, Node.js, or TypeScript

Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes

Experience using Jira and the Atlassian stack

Basic understanding of QA processes and test environments

Previous experience in a technical support, DevOps, or site reliability role

Practical experience with monitoring systems

Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills

The importance of the role is in:

Understand and analyse issues, be able to find appropriate solutions

Integration protocol testing

Second-level customer support

Delivering excellent customer service with 5 shifts a week

What you get in return:

Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews

Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system

Flexible Schedule: We offer a flexible work schedule to accommodate your needs

Remote Work Option: Choose to work remotely, providing greater flexibility and comfort

Medical Insurance: Receive comprehensive medical insurance for both you and a significant other

Financial Support for Life Events: We provide financial support during special life events

Unlimited Paid Vacation: Enjoy unlimited paid vacation leave

Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary

Professional Development: Get reimbursement for professional courses for your development

The recruitment process looks like this:

HR interview (45 min)

Technical interview (60 min)

Final Interview (60 min)

If the job description rings a bell - take action and apply!

Looking forward to welcoming you to the iGaming world!

Ambitious goals require a quick ability to manoeuvre through changes in the world. Playson is all about that.

Join us today!