IT Support Specialist

Description

You will be the day-to-day technology contact for employees in the IT Support / End-User Services department, handling hardware, software, account, and connectivity problems across the organization.

The role sits in a mixed Windows and macOS environment, with a focus on customer service, endpoint support, asset records, procurement support, and Apple device administration.

The job covers Mac management through JAMF and IRU, plus the procurement and vendor work that keeps the team's technology running.

Responsibilities

• Give quick first-level and general support for employees, covering computers, printers, network issues, phones and tablets, and conference room equipment.
• Keep users informed with clear messages, follow up on open requests, record how each issue was fixed, and make sure people get help on time.
• Handle onboarding and offboarding tasks: set up devices and accounts, arrange access, and collect equipment when someone leaves.
• Keep asset records accurate for laptops, desktops, monitors, peripherals, phones, software licenses, accessories, and assigned equipment.
• Support the full equipment lifecycle: track inventory, assign devices, swap or repair equipment, process returns, coordinate warranty claims, and prepare items for disposal.
• Gather requirements, get quotes, prepare purchase requests, track orders, and review vendor agreements and renewal paperwork.
• Check pricing, quantities, agreement terms, service coverage, renewal dates, and vendor documents for accuracy before internal approval.
• Set up, enroll, and support Mac devices through JAMF and IRU, including device profiles, app installs, security settings, and user setup.
• Help configure Windows devices, install software, apply updates, set basic security options, and handle routine desktop tasks.
• Write up support steps, asset handling, purchasing steps, and technical workflows so the team can work faster and share knowledge.
• Work with internal IT staff, vendors, and business teams to close issues and complete requests that keep technology running.

Requirements

• Background in IT support, help desk, desktop support, technical operations, or a similar customer-facing technology job.
• Ability to explain technical topics clearly to people who do not work in IT.
• Working knowledge of Windows and macOS, Microsoft 365 apps, common business software, printers, peripherals, and basic networking.
• Experience tracking IT assets, managing inventory, assigning equipment, or supporting hardware through its lifecycle.
• Ability to help with purchasing tasks such as reviewing quotes, preparing purchase requests, contacting vendors, checking agreements, and tracking orders.
• Hands-on experience setting up, configuring, troubleshooting, and managing Macs through JAMF, IRU, or similar Apple device management tools.
• Careful, organized work with strong follow-through and good documentation habits.
• Ability to juggle several requests, work on your own, and escalate issues when needed.
• Preferred: Experience supporting a corporate environment that includes both Windows and Apple devices.
• Preferred: Familiarity with Microsoft Entra ID, Intune, Exchange Online, SharePoint, Teams, or other Microsoft 365 admin tools.
• Preferred: Experience with ticketing, procurement, asset management, or vendor management systems and processes.
• Preferred: Knowledge of Apple Business Manager, JAMF policies, configuration profiles, app deployment, device enrollment, FileVault, and Mac security settings.
• Preferred: Exposure to IT compliance, software licensing, warranty management, lease tracking, or equipment replacement programs.
• Preferred: Ability to write clear user guides, internal documentation, checklists, and standard operating procedures.
• Customer-focused mindset.
• Attention to detail and accuracy.
• Clear written and spoken communication.
• Strong problem-solving and troubleshooting skills.
• Ownership, accountability, and follow-through.
• Ability to handle competing priorities in a busy setting.
• Ability to work well with internal teams, outside vendors, and business users.
• Preferred: An associate's or bachelor's degree in Information Technology, Computer Science, Business Technology, or a related field. Equivalent hands-on IT support experience will also be considered.
• Preferred: 1 to 3 years of related experience in IT support, asset management, procurement coordination, Apple device support, or a similar technical role.

Conditions

Department: IT Support / End-User Services.

On-site work, 5 days per week.

Working hours: 8:30 AM to 5:30 PM.

Contract: 6-month minimum, with an extension available.

The company plans to move to El Segundo, CA, by the end of 2027. Once the move is complete, you must be willing and able to commute there for onsite work.

All information you provide will be kept confidential in line with EEO guidelines.