IT Support Specialist

Description

The company builds rockets, spacecraft, and critical subsystems for missions to the Moon, Mars, and beyond. It builds its own hardware and works on a fast-moving schedule.

The IT team keeps the company's global teams connected to information and runs the computer systems, networks, and devices they rely on. The team supports proprietary systems and people across functions, from finance to launch operations.

This is an onsite IT Support Specialist role at the company's headquarters. You will help global staff get reliable access to information and keep systems, networks, and devices running smoothly. You will handle daily IT support, work closely with colleagues, and help bring new hires up to speed so they are productive from their first day.

The role suits someone who wants quick career progression, hands-on work with many technologies, and a place on a collaborative IT team. Curiosity and a steady drive to keep learning are essential.

Responsibilities

• Handle day-to-day IT support by answering staff questions, resolving issues, and responding to complaints with a positive attitude.
• Log and update support desk tickets for incidents, requests, problems, changes, and projects, plus related documentation.
• Serve as the main contact for onboarding new hires so they are set up and productive from day one.
• Take part in the Continuous Improvement Process, which works on improving service, IT systems, and processes over time.
• Be willing to work varied shifts, including evenings, weekends, and on-call rotations when needed.

Requirements

• At least 2+ years of IT support experience and a high school diploma or GED.
• Solid operational experience, plus some exposure, in at least two of the following areas:
• Windows or Linux desktop operating systems, including imaging, maintenance, and troubleshooting.
• PC hardware, including assembling and disassembling desktop PCs.
• Networking infrastructure and basic troubleshooting, including TCP/IP and DNS.
• At least one scripting language.
• Active Directory and Group Policy.

Conditions

Nice to have: CompTIA A+ or ITIL certification.

Nice to have: experience with cloud technologies such as Azure, AWS, or O365.

Nice to have: familiarity with virtualization and public or private cloud environments.

Nice to have: familiarity with common AI platforms, skill in writing effective prompts, evaluating AI-generated output, and finding chances to use AI and automation to improve service and efficiency.

Nice to have: experience with Infrastructure as a Service (IaaS) and Infrastructure as Code (IaC) tools such as Ansible and Terraform.

Nice to have: strong problem-solving and analytical skills, with the ability to see the bigger picture and connect the dots.

Nice to have: experience supporting a medium to complex end-to-end IT project through requirements, planning, implementation, testing, stakeholder coordination, and ongoing operations.

The role may involve long periods of sitting, standing, walking, and computer work, plus occasional exposure to moderate noise, dust, and fumes in production areas.

Salary depends on the candidate's job-related knowledge and skills, education, and experience, and is set case by case.

Hourly pay range for California: $23.08 - $28.25 USD.

For US office roles: due to US space technology export rules (ITAR), you must be a US citizen, a lawful permanent resident (green card holder), lawfully admitted as a refugee or granted asylum, or eligible to obtain the required authorizations from the US Department of State and/or Department of Commerce, as applicable.

For New Zealand office roles: background checks, including nationality checks, happen before any offer. You must be eligible to access equipment and data regulated by ITAR. You may be ineligible if you are not a citizen of Australia, Japan, New Zealand, Switzerland, the European Union, or a NATO member country, or if you hold ineligible dual citizenship or nationality.

Benefits

• Base salary is one part of the total rewards package.
• Employee Stock Purchase Program with a 15% discount on company stock.
• Medical plans: HMO, PPO, and a zero-cost HDHP with a significant company contribution to the HSA.
• Dental and vision coverage.
• Paid vacation and sick time, plus 11 paid holidays.
• Flexible spending and dependent care accounts.
• Paid parental leave.
• Disability and life insurance.
• 401(k) retirement plan with company match.
• Subsidized EV charging, onsite fitness centers where available, discounted gym memberships, complimentary snacks and beverages, a 50% employee discount on the merch store, and other employee discounts.
• Benefit eligibility depends on employment status. Ask your recruiter for the full list for this role. Programs can change at the company's discretion.