IT Engineer | Operations

Description

The company is an experience innovation firm and a trusted partner to well-known global brands.

You will join an IT operations group that keeps the company's internal IT running.

The company's values are share, care and dare, and it works in an international setup where colleagues collaborate across borders.

The company offers growth paths, international career options, and a culture built on creativity, diversity and autonomy.

Responsibilities

• Provide second-line IT support, escalate incidents where needed, and work through complex problems with endpoints, operating systems, applications, networks and access until they are resolved.
• Manage the lifecycle of Windows and macOS devices, and administer Microsoft Active Directory and Entra ID, including user accounts, permissions, authentication and access.
• Administer Microsoft 365, covering users, groups, licenses, permissions and collaboration tools.
• Support Windows and Linux servers, virtualization, cloud services and network connectivity, working with specialist teams and vendors when required.
• Administer Windows and Linux servers and virtualization technologies such as VMware or Hyper-V.
• Manage cloud platforms such as Azure, AWS or GCP.
• Write PowerShell and other scripts to automate repetitive work, fix recurring faults and improve operational efficiency.
• Apply security and least-privilege principles, follow incident and change-management processes, and keep technical documentation and operating procedures current.
• Take part in IT projects, system upgrades, migrations and new technology rollouts, and share knowledge with local and international colleagues.

Requirements

• At least 3 years of hands-on experience in IT operations, system administration or a similar technical infrastructure role.
• Able to investigate technical issues independently and take a problem from first diagnosis to resolution.
• Practical experience administering and troubleshooting Windows and macOS devices, including provisioning, configuration, patching and software deployment.
• Practical experience with Active Directory and/or Entra ID, user and access administration, authentication, permissions and Microsoft 365 services.
• Practical experience handling escalated incidents involving operating systems, applications, hardware, user access and network connectivity.
• Understanding of networking basics, including troubleshooting TCP/IP, DNS, DHCP, Wi-Fi, LAN and VPN issues.
• Scripting experience with PowerShell or another language to automate administrative tasks and improve IT processes.
• Experience with an ITSM platform, a ticketing system, and structured incident, request and change-management processes.
• Security-minded, with a working grasp of access control, least privilege and why reliable IT operations matter.
• Able to prioritize incidents and tasks, work independently, and collaborate well with technical teams, service desk colleagues and external vendors.
• Clear spoken and written English for an international working environment.
• Takes initiative, documents work, and seeks lasting fixes rather than repeatedly patching the same issues.
• An advantage: experience with CI/CD pipelines and with development or DevOps teams.
• An advantage: responsible use of AI tools for troubleshooting, scripting, documentation and IT automation.

Conditions

You do not need to meet every listed requirement to apply; candidates are assessed on skills, experience and potential, and personal details such as age, gender, marital status or a photo are not required.

If you need reasonable accommodations during interviews, say so in your application or tell your Talent Partner.

Benefits

• Private health insurance for all employees.
• An education program with training and certification.
• A wellbeing program supporting a healthy, balanced life.
• Free coffee, drinks and snacks at the office, plus company dinners.
• Social events such as ski trips, carting, laser tag, wine tasting, picnics and cooking classes.
• A competitive salary and 24 days of vacation.
• Annual company events with the whole team.
• Challenging projects.
• An open feedback culture built on honesty, openness and respect.