IT Engineer - Customer Support

Description

Introduction to the job

Are you passionate about technology and interested in seeing your work make a direct impact at some of the world's most advanced semiconductor manufacturers?

As an IT VCP Competence Engineer within Customer Support, you will play a key role in bringing ASML's software and platform innovations from development into customer production environments. You will combine deep technical expertise with strong coordination and stakeholder management skills to ensure successful deployment and adoption of ASML's Virtual Computational Platform (VCP).

Role and responsibilities

The VCP Competence Engineer is part of the CS Apps MPC SW Installed Base Optimization team. You will work closely with CS Project Leaders, CS local team, Customers and Development teams to support customer User and IT organizations to prepare, deploy and sustain ASML's VCP solutions.

In addition to technical expertise, you will play an important role in coordinating deployment activities and helping drive successful execution of strategic customer programs.

Your responsibilities include:

Technical Expertise & Customer Readiness

Support deployment and lifecycle management of ASML's Virtual Computational Platform (VCP).

Assess customer IT environments and advise on infrastructure readiness.

Guide customers on compute, storage, networking, virtualization and platform requirements.

Troubleshoot infrastructure, platform and integration issues across diverse customer environments.

Support containerized and distributed software deployments.

Serve as a technical expert for VCP architecture, deployment concepts and operational processes.

Deployment Coordination & Technical Leadership

Act as technical lead for selected customer deployment activities and rollout initiatives.

Coordinate technical activities across Development, Product Teams, Customer Support organizations and customer stakeholders.

Support Project Leaders during periods of high deployment demand and contribute to the execution of customer programs.

Facilitate technical discussions, readiness reviews and decision-making sessions.

Identify deployment risks, align stakeholders and drive mitigation actions to closure.

Contribute to continuous improvement of deployment methodologies, standards and best practices.

Stakeholder Management

Build strong relationships with internal and external stakeholders.

Translate complex technical topics into clear and actionable guidance.

Align expectations across diverse organizations and cultures.

Ensure accurate documentation and alignment on customer installation requirements.

Education and experience

Master's degree in Computer Science, Software Engineering, Information Technology or a related technical discipline. A Bachelor's degree with relevant experience will also be considered.

Minimum 5 years of experience in software engineering, infrastructure engineering, customer support, system integration, deployment engineering, technical consulting or comparable technical roles.

Experience working in complex enterprise environments.

Experience working across multiple stakeholders and organizational boundaries.

Knowledge of Linux (Red Hat Enterprise Linux), virtualization technologies (VMware, Hyper-V or similar) and distributed systems.

Experience with cloud-native technologies, container platforms and modern software deployment concepts is considered an advantage.

Familiarity with VCP architecture and deployment principles is beneficial but not required.

Requirements

• Working at the forefront of technology requires both technical excellence and effective collaboration. To be successful in this role, you should be able to combine engineering depth with strong coordination capabilities. You are someone who:
• Enjoys understanding and solving complex technical problems.
• Communicates effectively across technical and non-technical audiences.
• Can coordinate activities and drive progress across multiple stakeholders.
• Is comfortable leading discussions without direct authority.
• Takes ownership and proactively removes blockers.
• Adapts quickly to changing priorities and customer needs.
• Balances technical detail with business and customer impact.
• Demonstrates strong customer focus and stakeholder awareness.
• Collaborates effectively in international and intercultural environments.
• Remains data-driven, pragmatic and solution-oriented.
• Other information
• This role offers a unique combination of technical depth and execution leadership.
• You will remain closely connected to ASML's technology and development organizations while actively helping bring new capabilities to customers.
• For engineers interested in broadening their impact beyond development, this role provides exposure to:
• Customer-facing engagements.
• Deployment and rollout execution.
• Technical leadership.
• Cross-functional coordination.
• Product maturity and operational excellence.
• You will report to the Manager of CS Apps MPC SW Installed Base Optimization group.
• The role does not involve shift work but may require occasional travel to customer locations.
• This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
• Inclusion and diversity
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