IT Engineer

Description

Role highlights:

Requirements

• Previous experience in a hands-on IT support, systems administration, or IT engineering role.
• Solid troubleshooting skills across multiple operating systems, specifically Windows, macOS, and hands-on experience working with Linux environments, including command-line administration, configuration, and troubleshooting.
• Practical experience operating modern endpoint management tools (e.g., Intune, Kandji, Workspace One, Puppet, Ansible).
• Familiarity with identity and access management (IAM) platforms; specific experience with Okta is highly desirable.
• Proven experience working with complex AV and meeting room solutions (e.g., Logitech, Microsoft Teams Rooms, Crestron, Q-SYS, Extron), including setup, support, and troubleshooting; experience with custom-built AV setups for large event spaces is highly appreciated.
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, switching, VPNs) and experience troubleshooting secure network connectivity issues.
• Experience working with an enterprise IT Service Desk ticketing system.
• Ability to handle VIP support requests with urgency, discretion, and a strong service mindset, delivering speedy response times under pressure.
• Ability to manage daily operational priorities and communicate technical concepts clearly to non-technical users.
• Nice to haves:
• Experience with ITSM tools such as Jira Service Management, ServiceNow, or Freshservice, including working to SLAs.
• ITIL Foundation certification or a good understanding of ITIL practices (incident, request, and problem management).
• Experience running onboarding and offboarding for new and departing employees, including hardware setup and account handover.
• Hands-on experience with hardware troubleshooting, repairs, and managing IT asset inventory.
• Application Process
• TA Screen (30 mins)
• Interview with hiring manager (60mins)
• Interview with Stakeholder team (30 min)
• Working at the company
• At the company, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win.

Conditions

Department: IT Service & Operations

Reports to: IT Support and Assets Lead

Employment type: Permanent

Workplace model: Hybrid

Employment is subject to applicable security screening (incl. SUPO, where required)

Why this role matters:

As an IT Engineer you will provide critical IT support and administration for our global workforce, ensuring operational continuity with a specialized focus on endpoint management, access control, and our audiovisual solutions.

As a key member of our global IT team, your primary function is to support our worldwide operations. You will be responsible for ensuring the reliability of our daily IT systems, operating and maintaining our AV and meeting room solutions, and assisting users globally. You will have previous IT experience and be capable of handling a variety of technical challenges within our established systems.

In this role, you will blend dedicated endpoint and Identity & Access Management (IAM) operations with broader support duties, ensuring smooth and secure workflows for our global workforce.

Who We Are

The company is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth.

The company owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system.

The company-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future.

Your day-to-day responsibilities

Global IT Support: Serve as a central pillar of our global IT operations by handling and resolving daily support requests, troubleshooting access, endpoint, and secure communication issues for staff worldwide.

VIP & Executive Support: Act as a trusted point of contact for VIP and executive support requests, providing rapid response times and prioritized resolution to keep leadership productive and business-critical activities uninterrupted.

Maintain Secure Communications Uptime: Operate, support, and troubleshoot our secure communications platforms and associated endpoint configurations to ensure continuous, encrypted, and reliable communication for critical operations.

Meeting & AV Solutions: Operate, support, and troubleshoot our meeting room and audiovisual (AV) solutions to ensure reliable, high-quality collaboration for local and global meetings.

Endpoint & Lifecycle Operations: Execute device provisioning workflows, apply standard MDM configurations, and ensure patching compliance across our hardware fleet (Windows, macOS, Linux) using established procedures.

Identity & Access Management (IAM): Administer daily user access, SSO assignments, and permissions management for local and global operations, primarily utilizing Okta.

Site Documentation: Create and maintain clear operational documentation for secure communications procedures, MDM configurations, and common issue resolutions.

Make the impossible possible : We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way.

Be curious : Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions.

See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others.

Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions.

Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift.

Have fun : What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins.

Benefits

• Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.
• Our Commitment to Diversity, Equity, and Inclusion
• We want the company to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table.
• We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help.
• Apply now to start your the company journey, and help us continue to make the impossible possible together. Read more about the company and working with us at the company's site .