Implementation Manager

Description

Every day in Australia, 10 people die from preventable medical errors, not from incurable diseases, but from misdiagnosis, missed information, and clinicians making decisions under impossible pressure. At the centre of that failure is a doctor spending 40% of their day on paperwork instead of patients. Lyrebird is fixing that.

We turn real clinical conversations into accurate notes, automatically, backed by ambient real time document creation, intelligent document management and clinical workflow automation, native patient data integrations across siloed health systems, and a patient and clinical communications layer. Thousands of clinicians across multiple disciplines use Lyrebird every day in environments where accuracy, safety, and time matter deeply. We're growing fast across Melbourne, the UK, and Asia, and there's a finite window right now to set the standard for clinical AI in Australia before anyone else does.

Responsibilities

• You'll be responsible for the experience and outcomes of Lyrebird's most complex Enterprise implementations, hospitals, health systems and other organisations where success depends on active judgement and coordination across multiple stakeholders, workflows and technical dependencies.
• Two mandates sit inside that: deliver exceptional customer implementations and pilots, trial design through go-live, early adoption and transition into BAU, and build the implementation model so every rollout after this one is more repeatable and scalable.
• Design trial scope across Lyrebird's other complex accounts with the AE, the customer, and the right people across the business.
• Own the delivery for the implementation across competitive pilots / trials and new implementations, working alongside the customer, engineering, support, clinical and AEs / customer success
• Prove the value: leave every customer in no doubt what changed, with evidence in their own terms they can use inside their own organisation.
• Drive adoption across enterprise organisations during initial rollout by running training sessions, building training artefacts and building templates alongside clinical
• Own the state health rollout end to end: trial and pilot design ahead of each wave, a site-by-site go-live plan with prerequisites, named owners and dates, and the governance forums the programme runs on.
• Build the implementation model: turn what each rollout teaches you into a repeatable way of designing trials, measuring value, managing risk and dependencies, and running retrospectives that actually get reused next time.
• Feed what the deployment needs back to Product, shaping org settings, provisioning, admin tooling and usage reporting.
• What you'll bring
• A track record leading complex, multi-stakeholder customer implementations or transformation programmes end to end, accountable for the outcome, where success couldn't come from a standard playbook.
• Experience building the business case or demonstrating ROI to an enterprise customer by building the design to move the right metrics, and capturing said right metrics
• The ability to drive cross-functional delivery without direct authority, holding multiple workstreams together as one implementation and pushing blockers and decisions to resolution.
• Technical fluency sufficient to lead credibly with a customer's IT function on identity, provisioning, integration and security review, enough to ask the right questions and know when to bring in a specialist, not to build it yourself.
• Judgement to diagnose whether a problem is product, technical, clinical, workflow or behavioural before deciding what to do, and the gravitas to hold a programme board when things go wrong.
• Comfortable building the operating model rather than inheriting one.

Requirements

• Experience implementing software inside a hospital, health system, or a state or federal government health programme.
• Integration depth: HL7/FHIR, directory services and SSO, API level troubleshooting.
• Familiarity with Australian health security and privacy frameworks: ISO 27001, Essential Eight, IRAP, privacy impact assessments.
• This role sits at the point where thousands of clinicians either get their time back or don't. Get the rollout right and it shows up as evidence: less time on notes, more time with patients, backed by data a programme board can act on. Get the model right and every implementation after this one gets there faster.
• We're building a team that reflects the diversity of the people who benefit from our work. We want Lyrebird to be a place where everyone feels safe, supported, and able to thrive. If you're from an underrepresented background in tech, we strongly encourage you to apply, even if you don't meet every requirement.