Field Application Engineer

Description

The company has been in business for over 180 years and is a global firm with over 42,000 employees, more than 4,000 of them in the US and Canada.

It works across four segments: Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

This is a field applications engineer role that supports customers and the sales team before and after a sale through demonstrations, training, phone and on-site help, programming and measurement services.

Responsibilities

• Advise field sales staff and the dealer network on advanced applications and systems.
• Pass accurate technical information along to the field sales team.
• Stay current on advanced applications and the company's new technology.
• Help bring new products to the North American market.
• Deliver technical training to field sales staff and dealers.
• Plan and run precise customer demonstrations at our site or in the field.
• Give customers after-sales technical help so they use the systems successfully.
• Teach customer classes when the applications team needs extra capacity.
• Answer all customer questions about software and applications support.
• Handle software and applications support requests from the industrial quality solutions department.
• Help test software and systems during product development.
• Write accurate software performance reports.
• Apply application expertise to project work.
• Respond to quote requests by reviewing inspection requirements and pricing part programming.
• Estimate expected Gage R&R results.
• Carry out on-site setup of quoted application work.
• Support IT-related issues.
• Work with the Windows operating system.
• Apply Statistical Process Control (SPC) concepts.
• Apply Geometric Dimensioning & Tolerancing (GD&T) concepts.
• Take on other duties as required.

Requirements

• A four-year degree in engineering, computer science or physics is required; equivalent work experience may be considered.
• 2-3 years of professional work experience.
• Able to read engineering drawings.
• Understanding of 3D mathematics and programming in one or more modern scientific languages.
• Strong verbal communication, comfortable presenting technical content to small or large groups.
• Works well independently and takes initiative.
• Writes clear, concise technical reports.
• Able to teach or train during demonstrations or classes and link product benefits to customer problems.
• Strong problem solver who can take a problem from statement to solution alone.
• Learns independently to find solutions to customer measurement problems.
• Willing to travel approximately 50% of the time.
• Works as a team player across the organization.
• Able to lift 50 lbs from floor to table height.
• Holds a valid driver's license.

Conditions

Based in the Huntersville, NC or Wixom, MI office, or within a commutable distance of either.

Hybrid when not traveling: 3 days in the office and 2 days remote.

Domestic travel averages up to 50% of the time.

The company is an equal opportunity employer and does not discriminate on any unlawful basis, including citizen status, under federal, state or local law.

Benefits

• Medical, vision and dental coverage.
• 401k with matching.
• Employee assistance programs.
• Vacation and sick pay.