End User Device Engineer (Senior)

Description

The company needs a senior end user device engineer for the Global Mission Operations Support contract, which supports the Department of State.

The contract delivers IT support by updating and running applications and infrastructure through an integrated IT service management model.

The role lets you advance national security through advanced IT work, leading a team alongside experienced colleagues.

Responsibilities

• Run the management, operation and upkeep of core infrastructure services at more than 350 facilities worldwide, keeping performance and reliability high.
• Oversee infrastructure availability monitoring and coordinate with DT ENMOC so the global network stays visible and responsive.
• Run thorough assessments and ongoing checks of computing environments so they meet Configuration Management (C/CM) requirements and security standards.
• Use advanced master data management methods to reconcile manual changes and network discovery findings against approved configuration baselines automatically.
• Build and update full site topology configurations and manage changes across complex hybrid infrastructure.
• Lead engineering and rollout work for infrastructure projects, including major upgrades, modernization and technology refresh cycles.
• Drive configuration management for the Disaster Recovery program, documenting Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) for mission-critical systems.
• Produce regular Configuration Management reports with metrics on change success, configuration compliance and baseline drift.
• Design and build CI/CD pipelines with DevSecOps tools (Ansible, Terraform, SonarQube) that automate build, testing, security checks and results analysis.
• Act as technical expert across several projects, plan and lead major technical work, mentor junior staff and supervise technical employees.

Requirements

• Required: a bachelor's degree plus 8 years of experience in related areas such as infrastructure engineering, systems administration, network operations, configuration management or DevSecOps.
• Required: an active Secret clearance.
• Required: proven experience managing enterprise infrastructure across multiple sites and hybrid cloud environments.
• Required: deep knowledge of Configuration Management (C/CM) processes, covering baseline management, change control and compliance monitoring.
• Required: strong skill with DevSecOps tools and practices, including infrastructure-as-code (Terraform, Ansible) and CI/CD pipeline development.
• Required: strong leadership with a record of planning and leading major technical work, acting as subject matter expert and supervising technical staff.
• Desired: past work supporting federal agencies, particularly the Department of State.
• Desired: experience planning and implementing Disaster Recovery, including RTO and RPO analysis and documentation.
• Desired: knowledge of ITIL frameworks and IT service management practices.
• Desired: certifications such as ITIL, AWS or Azure, Certified Information Systems Security Professional (CISSP), or other relevant infrastructure certifications.

Conditions

Full-time, regular position with up to 10% local travel.

A Secret clearance is needed to start.

The role can be done from more than one location, so the salary range shown is the national average for the position.

Proposed salary range: $82,100-$172,400.

Final pay depends on factors such as location, federal contract labor categories and wage rates, relevant experience, specific skills, education and certifications.

Benefits

• Flexible time off, so you can take the time you need.
• Access to learning resources to support your career goals.
• Healthcare, wellness, financial, retirement, family support, continuing education and time off benefits.
• Competitive compensation and learning and development opportunities.