Director, Solutions Engineering

Description

The company makes emergency communication and threat intelligence software that helps organizations protect staff and operations during incidents, from identifying a threat to recovery.

The role is a Director, Solutions Engineering, working with the sales organization to help prospects see the value of the platform. It is a hands-on player-coach job: you stay involved in deals while building, mentoring, and growing a Solutions Engineering team over time.

The company is backed by Vista Equity Partners and supports thousands of businesses, including JetBlue, Coca-Cola Bottling, and Walmart, in more than 150 countries.

The team works from a shared goal and values people, customers, simplicity, and hard work.

Responsibilities

• Lead and develop Solutions Engineers through regular 1:1s, career planning, performance feedback, and coaching on technical and sales skills.
• Define and carry out a regional technical strategy so the team is enabled, certified, and able to lead value-based technical conversations across the platform.
• Standardize and keep improving Solutions Engineering practices, including demo flows, discovery methods, and proof-of-concept frameworks.
• Join forecast and pipeline reviews with Sales leadership to make sure active and upcoming deals have the technical support they need.
• Lead technical discovery, solution design, and demos for high-value or complex accounts, acting as the technical voice and trusted advisor through the sales cycle.
• Build prototypes, technical spikes, or custom integrations to unblock complex deals or inform product direction.
• Lead technical discussions with CIOs, CTOs, and other senior stakeholders, turning platform capabilities into clear business outcomes.
• Work with Product, Engineering, Marketing, and Customer Success to pass field insights to the company and shape the platform roadmap.
• Represent customer needs between customers, Sales, and Product, using real use cases to influence the roadmap.
• Balance hands-on technical work with team development, leading by example on technical depth, consultative selling, and customer advocacy.

Requirements

• 8-10+ years in Solutions Engineering, Pre-Sales Engineering, or Solutions Architecture at a SaaS company.
• 2-3+ years in a people leadership role.
• Track record in high-growth SaaS, including work with API-driven integrations and cloud infrastructure.
• Strong grasp of sales methodologies such as MEDDICC, and experience working closely with Account Executives.
• Able to move between strategy, coaching, and hands-on troubleshooting with ease.
• Care about giving customers an excellent experience through thoughtful, consultative problem-solving.
• Strong prioritization, project management, and organization in fast-paced, changing environments.
• Able to explain complex technical ideas clearly to both technical and non-technical audiences, in writing and speaking.
• Skilled at building rapport and setting expectations with stakeholders, including executives.
• Comfortable with ambiguity, with experience adapting in fast-changing settings and helping shape an evolving sales process.
• Enjoy working across teams and bring a shared-goal mindset.
• Strong coaching mindset and a desire to help others grow in their careers.

Conditions

Full-time, hybrid role based in Austin, Texas. You must live in Austin or the surrounding area.

Not eligible for visa sponsorship. You must already be authorized to work in the U.S. now and in the future without sponsorship.

Benefits

• Competitive base salary plus a company-wide bonus program.
• Generous, flexible time off and parental leave.
• Medical, dental, vision, and life insurance, 100% paid for employees.
• 401(k) with a generous company match.
• Rewards and incentives programs.
• Community service opportunities to give back.
• Access to the new downtown Austin office, with views of the city, an on-site gym, and nearby running trails.
• Ongoing career development through the Learning & Development team.