Director, Quality Engineering

Description

The company was founded in 1848 and sells life insurance and annuities to families, with a focus on giving them stability over time.

This is a senior leadership role that owns quality end to end across a group of business domains. It reports to the Head of Quality Engineering.

You will join a team of more than 100 people who build and deliver end-to-end solutions for the company's business.

The job calls for independence, strong organisation, emotional intelligence, and the ability to manage several projects and competing schedules. Teamwork, an open mind, humility, and the ability to influence others matter most.

The company is a Fortune 1000 company, based on the combined financial results of its group companies.

Responsibilities

• Lead QE delivery teams by setting an example and hands-on work.
• Motivate and inspire QE delivery teams.
• Build a culture of excellence, collaboration, innovation, and shared ownership of quality.
• Understand the business reasons behind the solutions the team delivers.
• Oversee how test plans are defined and carried out.
• Work with engineering teams to spot quality problems early and resolve them.
• Track the capacity of large, global, heavily outsourced teams and deal with bottlenecks and key person risks.
• Jump in and help teams get past difficult problems.
• Grow the test automation portfolio, requirement traceability practices, and visibility into testing work.
• Keep up with industry trends, technologies, and QE best practices.
• Trial emerging technologies and adopt the most promising ones to improve quality practices and deliver business value.
• Build and keep trusting relationships with everyone you work with.
• Work with business, engineering, and external vendor teams to meet quality goals.
• Report quality metrics, issues, and progress to senior management and stakeholders.
• Perform other duties as assigned.

Requirements

• A bachelor's degree in computer science, a related field, or an equivalent mix of education and experience.
• 14+ years of progressive technology experience, with substantial work in quality engineering, software testing, engineering, or related areas.
• 3, 5 years of progressive technical leadership, leading a geographically spread, global workforce.
• Experience in the life and annuity insurance industry.
• Strong QE knowledge and skills, and a record of leading teams through complex initiatives.
• Strong analytical and problem-solving skills.
• Experience with automated testing tools and Agentic AI.
• Creative thinking and the drive to innovate.
• Ability to work well across business units and with IT customers.
• Excellent verbal and written communication, both technical and non-technical.
• You are expected to use approved AI tools where they help your work, and to review and validate AI-generated content.
• You should stay curious about new AI-enabled ways of working.
• You are accountable for the accuracy, quality, fairness, and integrity of your work under the company's AI principles.
• You must use AI in line with company policies on confidentiality, data privacy, security, compliance, retention, and intellectual property.
• Core behaviours: take sensible risks to innovate and work with others on creative solutions; hold yourself and others to commitments; delegate and clear obstacles so work gets done; manage your emotions and those of others; reason clearly and think creatively; lead change with clear goals; coach people toward their goals with empathy and useful questions; motivate others and partner across the organisation.
• Preferred: hands-on experience with QE tools such as Zephyr Enterprise, Tosca, and/or NeoLoad.
• Preferred: broad IT technical experience.

Conditions

This is an onsite role. You are expected in the office four (4) days a week on core days, which are currently Monday through Thursday.

Core days and the work schedule type may change with advance notice and at the manager's discretion.

The company does not offer visa sponsorship for this role.

The base pay range is $131,250 to $192,500 USD.

The pay range reflects prior experience, job knowledge, education, training, certificates, current business needs, and market factors. The final offer may fall outside it for other reasons and individual circumstances.

The role is at-will, and the company may change base pay and other discretionary pay or benefit programs at any time, including for individual, team, or company performance and market factors.

Applications are accepted on an ongoing basis until the role is filled.

Each affiliated insurer is solely responsible for its own financial condition and contracts; one affiliate does not write insurance in New York.

Benefits

• Benefits start on day one and can be tailored to your needs and your family's needs.
• Total pay may include medical, financial, and other benefits, depending on the position, plus 401(k) eligibility and paid time off such as vacation, sick time, and parental leave.
• You may be eligible for the company's discretionary annual incentive programs, subject to their rules.
• The company funds grants through its charitable foundation and gives employees paid time to volunteer.