Director, Engineering

Description

The role is a director-level executive position leading a multi-region mobile engineering portfolio that supports retail operations.

The director is responsible for high-volume maintenance execution, workforce strategy, financial performance, regulatory compliance, outsourcing strategy and ongoing operational improvement.

The director works closely with the Retail Director and the Business Operations Director so that engineering strategy matches portfolio objectives, operational standards, financial targets and long-term asset lifecycle planning.

The director leads several layers of union and non-union staff and is responsible for consistent service, labor stability, cost control, regulatory adherence and data-driven performance management across approximately 660 sites.

Responsibilities

• Align engineering delivery with retail service standards, customer experience priorities and SLA targets, working with the Retail Director.
• Integrate FM and MEM functions, financial governance, reporting standards and process improvements with the Business Operations Director.
• Give engineering input to portfolio decisions, capital priorities and operational strategy.
• Contribute to RFP responses, contract renewals and growth plans.
• Set direction for the retail mobile engineering program and oversee its operations.
• Balance reactive SLA response, Reliability-Based Maintenance (RBM) compliance and preventative maintenance.
• Use the CMMS dispatch matrix to deploy technicians, spread workload and improve geographic routing.
• Keep asset documentation current to support lifecycle planning and long-term capital forecasts with Retail and Operations leaders.
• Quickly assess operational problems, analyze data, identify root causes and put corrective plans in place.
• Lead operational transitions, stabilization work and special programs across the portfolio.
• Lead union and non-union engineering teams across several regions.
• Plan workforce and model labor costs with Retail and Operations leaders.
• Build and manage hourly billing rate structures with Finance.
• Tackle attrition and put workforce stabilization measures in place.
• Guide managers through HR matters, including performance management and corrective action.
• Set up structured training and enforce operational compliance.
• Run skills assessments and roll out compliant upskilling programs.
• Own the $15.7M operating budget and keep spending within GMP cost containment requirements.
• Work with the Business Operations Director to tie financial results to portfolio goals.
• Track labor spend, overtime and cost drivers.
• Review and approve roughly 1,000+ financial transactions each month.
• Move funds between budget categories to keep operations running.
• Find cost containment and margin protection options without losing SLA compliance.
• Oversee CMMS governance covering dispatch optimization, asset records and PM compliance.
• Standardize work order documentation and classification across the engineering team.
• Reduce manual, cross-system work in work order management, PM scheduling, RBM tracking and asset data.
• Set data governance practices that make reporting more accurate and reliable.
• Monitor KPIs and Power BI dashboards to keep leaders accountable and transparent.
• Build and maintain integrated dashboards using CMMS, payroll, GPS and financial data.
• Give Retail and Operations leaders operational and financial performance insight.
• Standardize reporting definitions and portfolio performance metrics.
• Use analytics to raise productivity, routing efficiency, labor use and asset reliability.
• Run the mobile engineering fleet, including utilization and regulatory compliance.
• Manage purchasing and lifecycle planning for vehicles, tools, uniforms and field technology.
• Approve capital equipment purchases and keep spending within budget.
• Make sure engineers have the equipment needed for service and safety standards.
• Coordinate vendor strategy and pricing with Procurement, Finance and Operations.
• Evaluate and approve outsourcing decisions based on cost, risk and SLA impact.
• Keep vendor accounts in good standing and aligned with performance expectations.
• Maintain compliance with MSA obligations, environmental regulations and safety standards.
• Manage operational, financial and environmental risk across the portfolio.
• Use GPS and operational analytics to improve routing and technician productivity.
• Apply Six Sigma methods to improve engineering SOPs and maintenance workflows.
• Lead workflow redesign with Retail and Operations leaders.
• Drive PM compliance and reliability improvement.
• Reduce asset downtime and improve lifecycle performance across the portfolio.

Requirements

• Executive engineering leadership experience.
• Experience partnering across functions at portfolio level.
• Experience leading union and non-union workforces and labor strategy.
• Experience with financial governance in a GMP setting.
• Experience with CMMS and data integrity oversight.
• Experience improving fleet and field productivity.
• Experience with vendor and outsourcing governance.
• Experience in regulatory and risk management.
• Experience with Six Sigma and continuous improvement.
• Ability to make data-driven decisions.

Conditions

Pay ranges from $144,500.00 to $170,000.00.

Final pay depends on whether a collective bargaining agreement applies, the work location, local market rates, and the candidate's experience and qualifications.

Pay will not fall below minimum wage for this role.

Equal opportunity employer, including protected veterans and individuals with disabilities.

Benefits

• Eligible employees may enroll in health, vision and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance, and paid and unpaid time away.
• Pay may also vary by eligibility factors such as location, hire date, hours worked, job type, business line and collective bargaining coverage.