Digital Presales Technology Consultant - Storage

Description

This is a hybrid role, with an expectation of about 2 days per week in an office of the company.

The company is a global edge-to-cloud business that helps organisations connect, protect, analyse and act on their data and applications, from the edge to the cloud.

The Tech Center Consultant gives technical support and leadership in designing and delivering technology solutions that fit a customer's business needs, and builds lasting customer relationships. In deal pursuits you are the deepest source of product and technology knowledge in the sales organisation.

Responsibilities

• Explain complex technical information clearly to both technical and non-technical listeners.
• Lead technical discussions with customers and internal requesters, and advise them based on your experience.
• Build and show deep knowledge of the company's technologies and solutions on your own, while developing a specialist area.
• Turn customer business needs into sound solution designs and configurations that meet their goals.
• Take an active part in complex architecture, design and sizing work, identifying site-specific parameters, risks and constraints.
• Deliver quality outputs within agreed SLAs, and track and document work accurately in the ticketing system.
• Manage customer expectations, raise concerns early, and propose ways to mitigate problems.
• Show technical credibility and professionalism in customer and partner communication.
• Keep up with new products, features and best practices, and use available technical resources well.
• Take on extra duties such as serving as a product or solution focal point, coordinating across teams, or driving process improvements.
• Share technical knowledge and best practices with peers to raise the team's overall capability.
• Train, mentor and guide new colleagues and junior team members.
• Complete administrative and documentation tasks for your scope of work, accurately and efficiently.

Requirements

• A bachelor's degree in IT or a related technical field.
• A proven IT background, gained through work history or education, with the ability to analyse very technical information and explain it to varied audiences.
• 3-7 years of experience in the technology industry, focused on technical selling.
• Fluent written and spoken English.
• Strong analytical skills, with the ability to spot and solve problems.
• Solid technical skills in your assigned area of specialisation.
• Good business and financial acumen.
• Working knowledge of consultative selling techniques, such as active listening, framing, whiteboarding and storytelling.
• Basic project management skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) for technical documents and customer-facing material.
• Working knowledge of collaboration and knowledge-sharing tools such as SharePoint, Confluence and Teams.
• Familiarity with social media, blogging and internal content platforms used to share technical knowledge.
• Relevant industry or technology certifications are preferred, or you are working toward them.

Conditions

Hybrid role, with an average of 2 days per week in a company office.

Based in Bulgaria or the Czech Republic.

Job level TCP03, within the Services function.

The company will not discriminate on the basis of race, gender, or any other protected category, and it considers candidates for employment in line with applicable laws, including those on arrest and conviction records.

Accommodation is available during the application and interview process on request through the company's secure form.

Benefits

• Health and wellbeing benefits covering physical, financial and emotional wellbeing, for employees and their families.
• Career development programmes, whether you aim to become a subject expert or move into another division.
• An inclusive culture with flexibility to balance work and personal needs.